I have been struggling with this for a few days, and would love any help I could get. I've looked everywhere, I can't find anything that I've been able to work with.I am trying to build a report that shows a listing of the devices on the network that...
Hi,I wonder if someone has done that before. In a workflow for a request item, verify if the person that opened the request is member of two specify groups. here is what I have so far, and error that I got in the Flow //Verify if the user that op...
Hi All,Can anyone suggest me how to create MTBF Report for incidents?Regards,Kumar
Hi, In my service request activity log all the updates on form are displaying twice on activity log. I checked for following possibilities which might be causing this issue: 1. Any "Before" Business rule containing "current.update()" : No s...
Is there a clean way of discovering servers in a different domain? From what I've read, best practice is to install a MID server in that domain but i was wondering if there was a "good" way as a temp solution.
We're seeing a lot of the following when discovering net gear with SNMP. Does this look familiar to anyone? Any idea how to fix?Error - Sensor error when processing SNMP - Classify: TypeError: Cannot convert null to an object.Warning - Script error i...
I have added the related lists of affected CI and impacted services to the change request form and also on the business services form added change request as the related list but for the life of me I cannot create a report of all impacted services an...
I am trying to set the configuration_item for a catalog form. I figured all I'd have to do is create a new field on my form named configuration_item and it'd feed it's way through after the form is submitted. That doesn't appear to be the case. How ...
I have a situation where some entries have been added in Department table and I am not able to trace how they came there.I have checked the transaction logs, but it doesn't show any log for a values got inserted.Could anyone please suggest how to fin...
I am a newbie and am trying to create a script in Notification Email Scripts (Eureka Version) that I can use in any email Notification and/or Template. The affected CI's list resides in the task_ci table. Within the task_ci table there is a field...
Looking at a Computer CI, and looking at the Software Installations tab under that CI, and the "Last Used" field is empty. Expecting to see a date displayed here representing the last date that piece of software was used on that computer. The t...
Hi Does anyone know what controls This Week/Last Week? Our week starts Sunday to Saturday, however it seems that the conditions in reports for This Week/Last week start Monday/Sunday.Is there anyway of changing this?I have set glide.ui.date_picker.fi...
Hi,We have a SOAP activity that occasionally fails with a Socket Error (lord knows why - it has been raised as a HI).To try and mitigate this (and could be useful for other workflows) if it fails I would to trigger a timer and retry again after 30 se...
Hello all, I would like to make this a semi-generic question to help more people. My question is: Where do I go to turn on and off probes and sensors and what should I know before doing it? My question with background: We are running discovery aga...
We have a requirement for external uptime monitoring of our instance in addition to what is provided through the Hi system. We're looking at Pingdom, and previously used Uptime Monitor for quick and dirty monitoring to verify instance availability....