How do I get the watermark of the email notification I'm sending out? I need to create a manual "approval" email notification with a manually-built mailto:link. The notification, when replied to, acts as a new email instead of an approval notificatio...
I have a process that requires a group of people be included on the watch-list of an Incident ticket. Rather than putting in each name, I'd like to set them up as a Group in ServiceNow and just include that group in the ticket watch-list. Looks l...
I'm trying to use ${URI_REF} in my client templates for notifications but instead of displaying the Ticket number as a hyperling it displays the full URL. I have set the body dictionary entry to HTML and that has not worked. I read a couple of ot...
We have a problem since we upgraded to Fuji, whenever a esx server gets identified, it changes the status of the CI in the CMDB to installed or in maintenance, we do not want discovery to control the status of the CI's and this is happening only for ...
We are in the process of using Discovery to build our CMDB. We have given our Midserver service account local admin rights on our servers to allow for Discovery. However, we cannot give this type of access on domain controllers. Has anyone run into a...
We have a number of Discovery schedules that we're trying to run periodically, however we are not sure how long each job will take to complete and we'd like to ensure that the next schedule doesn't start before the previous one finishes. Is there a w...
I have two tables that I would like to join together so that they would appear as one for reporting. One is a ServiceNow table (task_time_worked) and other is a table that we created which also contains time worked. The table we created is a standalo...
I'm looking for the syntax on how to pass an array of users to add to an ad group using the powershell activity.I've created an input called "userList" with a type of "Array". I've got a for loop in my powershell command line:Import-Module "C:\Progra...
I've spent hours scouring the web and communities to identify a way to have ServiceNow perform a simple copy of an xml file (that we create in a SN workflow) to a fileshare (via SMB or FTPS, etc.), but everything keeps pointing me back to the SN orch...
We use ServiceNow Discovery to populate our CMDB with computers, laptops, servers, and other gear. I notice that from the very start it seems to automatically identify the primary user of computers and assigns them in the CMDB, which is very useful f...
Should you run Solarwinds along with Discovery (and ServiceWatch)? Would be interested in knowing issues or got ya to watch out for.
Hi, we are storing credentials on the MID Server for discovery. I am having trouble getting a SSH private key to work using the .properties file. I can get it to work if we use the credentials in service now but i'm not allowed to do that for securit...
Hi All,I'm trying to discover one of our switches and it keeps trying to connect via SSH even though i have no credentials defined and have switched the SNMP & SSH probe orders around.I have SNMP credentials defined, but looking at the discovery payl...
We have just recently started using the ESS homepage for our clients to be able to view their own Incidents and Requests. Currently, when they launch a record from their homepage, the Incident form is locked down. I would like to be able to allow cli...
Hello All,We are doing having issue for port level discovery, where SNOW should discover all the devices which are open in particular port which should be given some where.Is there any way to achieve to this?********Urgent**********Regards,AJ
