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Resolved! Active Directory integration (LDAP integration) with Service Now.

Hello AllI have setup Active Directory integration with Service-Now instance. On the Service Now instance when I test the connection it shows as "Connected successfully". And when I "browse" and filter with the Distinguished Name it shows the objects...

arijpaul by Kilo Explorer
  • 9948 Views
  • 36 replies
  • 1 helpfuls

Resolved! Discovery credentials

Hi Experts, Good Morning ! Could someone please let me know if we need to provide credentials for each and every device which we need to discover under Discover ---> credentials ? Suppose an organization has 50 desktops which we need to discover then...

rishi4200 by Giga Expert
  • 3385 Views
  • 4 replies
  • 3 helpfuls

Excluding Webservices from a system clone

Quick question for anyone who has experiences using web services that sync between two instances.  We want to clone our PROD instance of snow to our DEV instance, however we have some web services running that we do NOT want to clone over as they wil...

TheSonOfMogh by Kilo Contributor
  • 1284 Views
  • 2 replies
  • 0 helpfuls

Getting Identification Engine Error:NullPointerException

Hi All,   I am getting identification Engine Error for few nodes in one application where other node has been identified as the same CI for which i am getting identification error. Error Msg goes like this: Identification Engine error: null. Stacktra...

nimmi25025 by Kilo Expert
  • 1488 Views
  • 2 replies
  • 1 helpfuls

AWS Discovery

I am using the plugin "Discovery Components for Amazon Web Services", but it appears to be very light on documentation.   Am I looking in the wrong places?Specifically, I am trying to set up two different AWS Discovery jobs.   One of the jobs is to c...

Resolved! How to create Service Mapping discovery schedule

How do I create a discovery schedule for business services which have entry points defined? I do not want to run horizontal host or application discovery but the top-down discovery of service mapping.Currently the only option I see is to reuse the sc...

Antal1 by Tera Contributor
  • 2911 Views
  • 14 replies
  • 0 helpfuls

Resolved! What is the best way to monitor Mid server's status?

Hi Guys,    I can see there is default Notification and events available already. I have just put my email id and observe that i got the email when MID server was down but not when it is up, however I put both the condition in Notification.   1st que...

kumaraj by Kilo Sage
  • 2539 Views
  • 3 replies
  • 3 helpfuls

Difference between Printer and Print Queue

Greetings!While running our discovery scans, we were able to discovery about 60% of the Printers in the environment (CMDB_CI_PRINTER). We also noticed that under "CMDB_CI_PRINT_QUEUE" all the "Printers" maintained by the Infrastructure team are liste...

ssuhail by Tera Contributor
  • 9883 Views
  • 5 replies
  • 4 helpfuls

Resolved! decomissioning servers and children from CMDB

we need your advice on best way to decomission main asset classes and children from CMDB.   Seervicenow provides a mechanism to remove (delete) an asset (for example a server) and all it's children.   what we want to do is to mark that device AND all...

oscarestrada by Kilo Contributor
  • 2330 Views
  • 8 replies
  • 1 helpfuls

Classification of Servers as Printers

We scanned an IP range sometime back, discovered servers and populated the CMDB classes. Now when I scan the same IP (this range has servers, network devices and workstations) and for an already discovered server, if a WMI classification fails due to...

chandra_ym by Kilo Expert
  • 1639 Views
  • 4 replies
  • 0 helpfuls

Resolved! CyberArk

What port should be open to communicate enable communication between ServiceNow and CyberArk?How frequent can we run Discovery on CyberArk( like how many times a day or after how many hours)?How long does it take to run Discovery on CyberArk (let's s...

manishs by Mega Contributor
  • 1209 Views
  • 3 replies
  • 1 helpfuls

How to display the value of a variable in jelly script

Hi ServiceNow Developers,  In jelly script how do I display the value of a variable? For instance in javascript I can use alert in a client script or gs.log in business rule or script include. I am currently debugging jelly script code and would like...

jmweli by Kilo Expert
  • 7745 Views
  • 8 replies
  • 0 helpfuls

Resolved! Credential - username naming format

Hello Everyone,I am setting up the discovery for some of our windows machine located in the remote location. I got the credential where the user name looks like in the below format .User Name - .\usernameExample - .\adminSo just wanted to check can t...

Amit39 by Kilo Expert
  • 1889 Views
  • 3 replies
  • 1 helpfuls