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Cloud Management OpenStack integration

Hi guys,I've need to integrate OpenStack with ServiceNow.Can I use Cloud Management module and add OpenStack Account? (Service Account).What allows me to do in OOB?Thanks,

CMDB Query Builder Export

When I click on the Export button after creating my query it returns the message "User Not Authorized".   What is causing this and how can I fix it.   I would like to be able to export my query results.

jcoady by Kilo Contributor
  • 1069 Views
  • 2 replies
  • 0 helpfuls

Resolved! Solaris 11 active process discovery without /usr/ucb

The Solaris probe "Solaris - Active Processes" requires /usr/ucb/ps.   But our server architect is against installing /usr/ucb and polluting the beauty of the Solaris installation with outside packages.Has anyone successfully modified active process ...

Resolved! How to convert GMT date to EST

When importing expirydate from LDAP to sys_user table - I am obtaining an incorrect date. If user expiry date in Active directory is 31/12/2014 the date being displayed on the user form on ServiceNow is 01/01/2015 I was told that It is being imported...

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Scheduled file import from Mid server

I need to do a scheduled import of an .xls file placed on shared drive on a mid server. Any pointers please?There is an update set available at servicenowguru's site for this. Does that wok for Calgary and higher versions?  Thanks.

kmayur by Kilo Contributor
  • 11439 Views
  • 18 replies
  • 0 helpfuls

Resolved! Event Management - Question about 'Auto close Interval' property

Hey everyone,It appears as though when Event Management was implemented at my company, the Alert Auto close interval property (evt_mgmt.alert_auto_close_interval) was changed from the out of the box value of 168 to 0 (thus disabling this feature). I ...

dbehnood by Tera Expert
  • 3258 Views
  • 3 replies
  • 4 helpfuls

Hiding classes in the CMDB

Hi folks,I'd like to hide a lot of classes from the CMDB as it is listed in my Incident, Change, and Problem pick lists.   I tried creating a Reference Qualifier, but the query that specified all of the classes I wanted to hide was way, (way!) too lo...

saxon by Kilo Explorer
  • 3769 Views
  • 11 replies
  • 0 helpfuls

SEVERE *** ERROR *** com.glide.db.impex.JDBCProbeLoader

Hi..   I am doing test load on a data source connection I made.   I got the below error messages.   I am not able to determine what is the root cause of the problem.   I need help reviewing this error messages and allow me to identify the root of the...

Resolved! PDU Discovery using SNMP

I'm running an snmp probe against a PDU device and getting the following back from the probe:<outletTable oid="1.3.6.1.4.1.1718.3.2.3"><outletEntry oid="1.3.6.1.4.1.1718.3.2.3.1"><outletName oid="1.3.6.1.4.1.1718.3.2.3.1.3"><unk_1 oid="1.3.6.1.4.1.17...

luisescobar by Kilo Contributor
  • 3120 Views
  • 5 replies
  • 2 helpfuls

Mute Solarwinds alerts during reboots/ maintenance windows

Wanted to mute Solarwinds alerts during our patch weekends when all servers are rebooted because they have to be and our mailboxes get flooded with Solarwinds alerts. I decided to use custom properties for this purpose. Here's what I did.Login to the...

lucielina by Kilo Contributor
  • 3403 Views
  • 1 replies
  • 1 helpfuls

Discovery Security Concerns

Hi All,Some of my business units are concerned that allowing authenticated discovery will create a massive vulnerability in the following scenario:A malicious user gains access to our instance with an administrative or other powerful roleA custom pro...

kurtdean by Kilo Contributor
  • 3723 Views
  • 9 replies
  • 8 helpfuls

Resolved! Issue CIM Credential for Pure storage discovery

We have CIM credential for Pure Storage,NetApp,EMC VNX . Issue is when we scan for Pure Storage   device it always trigger a NetApp CIM credential .So,when we   InActive   NetApp Credential and try to scan same device then   it trigger Pure Storage C...

Samar2 by Tera Contributor
  • 2356 Views
  • 4 replies
  • 1 helpfuls