The Qualcomm Service-Now team is looking to add a few members!Systems Analyst - This person would be responsible for meeting with customers and determining the best way to implement their requirements within Service-Now as well as Quality Assurance a...
In Service Mapping, we have following modules, what is the difference between Business Service and Technical Service.
Hi,We are testing Software Asset Management and integration of SCCM application discovery. I have added the SCCM server and selected discover. I am consistently getting the below error. I have examined the script and I am finding it difficult to iden...
I'm trying to parse text following ITOM > Service Mapping docs (Jakarta) while in Debug mode. Step 3 of procedure states: To define parse the file and extract the string as a variable from within Debug mode:Select the string to be parsed in the...
Hi All, In Discovery status, we see some of the status are marked as updated by MID server and some are marked as system. What is the difference between updated by mid server and update by system.In addition for a CI, we always see it as updated by M...
We are going through an implementation Event Management, and an open question is how to deal with outages that cause many incidents that may or may not be indicative of the root cause.Our implementation will be quite simple at the onset:An event sour...
I have a use case where a customer only wants to work on incidents instead of both alerts and incidents. They want the alert to close automatically. The alert rule is already opening incidents by setting the 'Auto open' checkbox with type=Inciden...
I have a record level ACL which provides read access to only the assigned groups and people part of assigned groups companies. It is working fine and only assigned groups and the department have read access to incident tickets When I impersonate t...
I am trying to include all our requested item variables in our email notifications. It's working great except when the variable is a reference like "Requested For" or "Application." instead fo the value I get the sys_id from the table its referen...
HiI would like some assistance in creating the following report:I want to show how many tickets were opened in a month for a particular Group (IT support)Here is my filter:Opened = This MonthandAssign Group = IT SupportHowever, that filter only shows...
My organization has a need to understand and gather LPAR information from a Z-series (Z-13) IBM server HMC for our CMDB. We have limited success getting to the HMC via SNMP discovery in that we can see the HMC but are unable to "walk" as in our net...
My mid server is in down state in my personal instance and is validated.Can anybody suggest some solution to it
Servicenow not able to discover Oracle Schemas For ORACLE Discovery - The current Discovery process identifies the instances/databases (from the OS access), but it does not actually login to the Oracle database in order to drill further and list the...
Hi All,We are discovering vcenters Infrastructure in ServiceNow Jekartha version.As per client Requirement1. we need to exclude Cluster or ESX Server with the name "PCF". 2. We need to exclude the VMWare Instance name start with "insyfhydvp%"Can we e...
Having trouble finding any information on this error I'm getting during discovery. I'm running discovery on some FireEye appliances, so there are some custom OIDs, probe, sensor, etc. I'm not sure when this stopped working, possibly even before w...
