IVR Integration

[hemanth_]

Hi All,

Anyone has done the Integration of IVR with servicenow? Please suggest the steps we have to follow to do integration successfully.

Any help will be very helpful for me.

Regards,

hemanth.

[davidfrancis]

Hi Hemanth,

Looks like this post was from a while ago.   I'm wondering if you're still on the look-out for a great CTI solution with IVR integration.   Let me know!  

Have a look at this 2-minute video that describes our partnership with ServiceNow:   ServiceNow with InGenius Telephony Integration on Vimeo  

Thank you!

David Francis

Director of Sales, InGenius CTI for ServiceNow

1 (613) 591-9002   X2600

[GSeynhaeve]

Hi Hemanth,

3CLogic provides a completely integrated Call Center solution for ServiceNow, including iVR.   If you are still looking for a solution, I would be happy to make myself available.   In the meantime, here is a quick video.

Regards,

G. Seynhaeve

gseynhaeve@3clogic.com

240.803.4165

[RahulMishra01]

Hi @hemanth_ , 

Which telephony system's IVR would you like to integrate with ServiceNow? If interested in a third-party CTI connector,try out NovelVox Smart CTI Connectors. They seamlessly integrate agent and telephony controls within the leading CSMs like ServiceNow so as an agent you don’t have to juggle between the screens. 

Explore more here: https://www.novelvox.com/cti-connector/servicenow/

Hope this helps!