Keywords in an incoming email to auto-assign to an Assignment group

[domban]

Hi, I understand ServiceNow offers the ability, out of the box, to have customers add keywords to their emails in order to have the email auto-assigned to specific assignment groups.

Maybe something like "Assign:Backup-L1" in the subject line of message body (or something :-))

Is that correct? If so, can anyone direct me to the standard keywords I can use?

Thanks!

[Ashutosh Munot1]

HI,

If you got your answer please close this thread.

Thanks,
Ashutosh

Mark answer correct or helpful.

[Kunal Varkhede]

Hi,

Try this 

In Email Body

name: test_text

In Inbound Email Action

if(email.body.förnamn!=undefined) 
{ 
current.variables.first_name=email.body['name']; 
}

Thanks and Regards,

Kunal.