Hi,
can anyone put me on the right track before I start this piece of work please?
I've been asked to look at categorising our Knowledge Base and the client would like 4 levels of categorisation to allow ITIL users to create KB articles and the client's employees to search the KB via ESS.
As an example:
- The first level (using the Topic field) will have 12 or more choices.
- The second level (called Category) will have varying number of choices
- The third level (called Document Type) will have a set number of choices
- The fourth level (called Organisation) will have varying number of choices
The form used to create the articles now has these fields to categorise the article on creation.
Is there a method (in ESS) that would allow us to generate a KB search results list based upon the user entering one or more values into a form similar to above?
The customer actually requested a 4-stage drill down which would involve creating multiple CMS pages with buttons (yes, they want buttons !) - one button per choice in each of the above choice lists. The presented list would be the result of the choices selected after navigating through each of these 4 pages.
Apart from being a bit of a lengthy task I think that this method is a bit cumbersome and is not using SN to it's full potential.
If anyone has any examples of how they have created a categorised search of the Knowledge Base I would be really grateful,
many thanks in advance,
Keiron.
