Hi, Does anyone know why ACC-V 3.0.0 would be setting the isVirtual flag to true. At first I thought it was the BR that runs on the computer table that was seeing something strange, but when I checked the ECC Queue and looked at the payload it clearl...
In our environment, we receive multiple alerts for the same integration. For example, if the Salesforce integration generates 4 alerts and 3 of them report the exact same error, I want ServiceNow to handle them as follows:Out of the 3 duplicate alert...
Hello There,1.The alert remains open for a long time. Could it be because a clear alert is not being sent? There are some group alerts which are open, and their secondary alerts are also open. These alerts were created on the 2 weeks ago but are stil...
Hello Everyone,I had a scenario where if I receive 10 alerts with the same problem (router) and alarm type (down) within one minute, but from different devices, then it should create one group alert and only one incident for the primary alert in that...
In event management in alert grouping in instance where can an operator give feedback on an automated alert grouping.
Hi Team, Our organization using the checkpoint firewall but servicenow is not supported as of now.I am trying to discover Checkpoint firewall, but the Firewall classifier and we can able to discover with community string and only we couldn't able to ...
I’ve started the Discovery Fundamentals On-Demand course, and I’m currently working on the “Validate MID Server” simulator task. However, I’m unable to access the MID Server VM using the provided RDP URL: MID SERVER RDP URL: nowlearning-nlinst03275...
Hi All, In cmdb_ci_ip_switch, we don't have a clear way to distinguish IP Switches aside from the naming convention, but the naming convention won't be enough as it could easily be misread or overlooked. Is there any way to easily distinguish these ...
Hi, we've had issues that last 2 evenings with 2 production servers with ACC installed, where Ruby Interpreter process has consumed all available RAM (~4GB) and caused production issues. The server techs concluded that the process belonged to ACC and...
Hello All, I am setting up New Certificate (Automated) to pull a certificate from our Microsoft CA. I have configured all these items1. Enabled Request New Certificate (Automated) catalog item2. Configured a Credential Alias3. Configured Credential...
Hello, is it possible to revert a service map of a mapped application service to a previous state? In my case, the entire service map was deleted except for the entry point. I would like to restore the state where the complete infrastructure was visi...
Hi folks, I am using Service Graph connector for AWS to import data from our AWS to ServiceNow. However, currently I face a problem that I do not know how to configure to filter which AWS data should be imported to ServiceNow and which is not as by d...
all the Subscriptions are not coming form Azure to ServiceNow. All the subscriptions are listed under same management group in azure but still few are not coming by the discovery. Also for few subscription, parent field is coming empty in service acc...
in below docsSNMP Discovery explained - Support and TroubleshootingServiceNow says "If there is no relevant MIB, the discovery doesn't go beyond classification phase?" Why so? For a custom pattern, I know the which OIDs to use. Its documented by ven...
Hello Everyone,I'm working on configuring an Event Management Connector in my Personal Development Instance using the PRTG Connector. However, I encounter the following error when testing the connector:Error:Connection test failed: TypeError: Cannot ...
