Lab Task(Create itunes Discovery Pattern (Part2)) is not performing normally

[KyungYun]

Please give me your advice.

As I perform quick discovery for lab's verification, discovery log shows the following error message and is not performing normally

Error Message : "Discovery status is FAILURE, Discovery using patterns failed due to lack of existence of the main CI type in the results. Check the discovery logs for more details"

so, When i check the application(iTunes@ip-198-51-12-119),

Only Name Field is populatedVersion, Description is not populated

I captured pattern designer setting

[AJ-TechTrek · Accepted solution]

Hi @KyungYun ,

Refer the below KB articles, which may help you.

https://www.servicenow.com/community/itom-forum/classify-and-discover-itunes-running-on-a-window-ser...

https://www.quicknexus.com/blog/discovery-fundamentals-training-lab-faqs

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

[robmstahl1]

AJ, hopefully, you are still active and get this message. I went through the articles you suggested and they were unfortunately not helpful for me. I am having the same issue where it won't populate the version and description. I also get the same issue with the discovery status failure. 

The first article you recommend is fairly old and the task is different. But, when I match up what I can, it feels like I'm still doing everything right. The second one is also fairly old. But, again, after watching the YouTube's, I can't find a spot where it seems I missed something.

When I run through the iTunes pattern, everything tests well. All my variables are correctly cased. I tried running the discovery straight from the Windows Only discovery schedule (which also has the linux IP), I deleted that IP range and added just the requested IP, and I also tried running a quick discovery straight from the discovery schedule table. Every time, I get that error and only the name populates on the iTunes CI.

[kachian]

So after spending 6 hours, I realize that there may be a mistake in the lab. Where it says Name: $cmdb_ci_appl.short_description, it actually should be $cmdb_ci_appl[1].short_description. You would do this for setting version and name.

[robertsilva]

Yes thank you!  This worked for me as well.  My gosh...how many hours were wasted.