Lab Task(Create itunes Discovery Pattern (Part2)) is not performing normally

KyungYun
Tera Contributor

Please give me your advice.

 

As I perform quick discovery for lab's verification, discovery log shows the following error message and is not performing normally

Error Message : "Discovery status is FAILURE, Discovery using patterns failed due to lack of existence of the main CI type in the results. Check the discovery logs for more details"

 

KyungYun_2-1710811996246.png

 

KyungYun_0-1710811667104.png

so, When i check the application(iTunes@ip-198-51-12-119),

Only Name Field is populatedVersion, Description is not populated

KyungYun_1-1710811814574.png

I captured pattern designer setting

KyungYun_3-1710812238699.png

KyungYun_5-1710812321396.png

KyungYun_6-1710812340264.png

 

 

1 ACCEPTED SOLUTION

AJ-TechTrek
Giga Sage
Giga Sage

Hi @KyungYun ,

 

Refer the below KB articles, which may help you.

 

https://www.servicenow.com/community/itom-forum/classify-and-discover-itunes-running-on-a-window-ser...

 

https://www.quicknexus.com/blog/discovery-fundamentals-training-lab-faqs

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

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11 REPLIES 11

Sara Saravanan
Tera Contributor

These screen shots must be helping you. Please update the value and name accordingly . Please mark it as helpful incase if this is useful

SaraSaravanan_0-1733404351326.png

 

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Wenhui
Tera Contributor

For the versions step, setting both value and name as $cmdb_ci_appl[1].version did not work for me for some reason, but I tried hard code the value to the value in the payload, ("12.7.0.166" in my case) and it worked. Not sure why tho.