License - CMDB Discovery

Kalavathy Kotha
Tera Contributor

Hello All, 
We are currently building our CMDB. Have used ServiceNow discovery to discover our IT Infrastructure. Found close to 300,000 CIs(which is a lot). Is there a mechanism we can use to control what kind/eligible CIs to be discovered into CMDB?
I have tried to disable the probes like running processes, tracked configuration files for some of the discovered servers. It worked but will this have any impact in terms of service mapping and CSDM model?
Also from license perspective,  what are the devices(CIs) discovered will be counted? Will anything and everything that is included in the table cmdb_ci.LIST will be considered/counted for License?
Need some solution on this.
Thanks in advance.

 



5 REPLIES 5

doug_schulze
ServiceNow Employee
ServiceNow Employee

Your licensing doesn't count against total CI's, just base classes. For example, the total number of devices under your cmdb_ci_computer class. Knowing a single compute could have 300+ other referencable CI's it only "costs" you one license/SU.

Best to talk to your account team about your company licensing program but don't be concerned, just because you have 300k (cmdb_CI's) doesn't mean you are consuming 300k licenses...

Rahul Priyadars
Giga Sage
Giga Sage

License is calculated based on certain rules and criteria. As Doug said its not on total count.

You can check license usage using 

find_real_file.png

Latest i received from service now is in this KB-https://support.servicenow.com/kb?sysparm_article=KB0748149&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=657a3fa5db6e201066f1d9d9689619a6

FYI This needs Hi Portal Access

Now controlling What to discover- try using Discovery Configuration console to limit discovery items.

This is GUI based configuration. 

Regards

RP

Kajal Bharambe
Tera Contributor

How I can learn cmdb discovery in servicenow

Please share some content. 

 

Hi @Kajal Bharambe  if you have access to nowlearning portal of servicenow then you can start with on-demand fundamental courses available for CMDB & Discovery