Linux MID Server installation - directory /opt/servicenow/mid/agent

Cl_udia Miranda · ‎03-10-2022

Hi guys, i'm trying to install a Linux Mid Server in a ubuntu virtual machine. I'm following the steps described in Install a MID Server on Linux | ServiceNow Docs, but after i install de DEB installer, i can´t progress to the next step.

In the command prompt says that "MID Server can be configured using /opt/servicenow/mid/agent/installer.sh script", but i can't see this directory and i don´t know how to access it. Did you guys know to do this?

VivekSattanatha · ‎03-11-2022

I believe it's the account issue or the connection issue to the instance check the account which you used to configure this mid server having the mid_server role.

Also check this KB article for more troubleshooting steps

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0661756

Regards,

Vivek

View solution in original post

Jeff Boltz1 · ‎03-10-2022

do you need to chown the file? I see permission denied?

should you be able to cd to the installer script dir, then sh installer.sh from there?

_raj_esh · ‎03-10-2022

Hi Claudia,

Try executing the following command.

sudo /opt/servicenow/mid/agent/installer.sh

As you are not the root user and sudo needs to be used when executing the commands for installation.

Hope it helps.

Thanks,

Raj

--Raj | ServiceNow Certified Technical Architect

mohammedsikande · ‎10-24-2022

Executing this command helped :

sudo /opt/servicenow/mid/agent/installer.sh

Hitoshi Ozawa · ‎03-10-2022

Hi Cláudia,

Is there anything below what's currently being displayed in the screenshot?

Is there an "agent" directory? If not, try executing "sudo ls -la" to list directories.

If it's possible to cd to directory agent, do a "sudo ls -la" to list files and there permissions to check file "installer.sh" exists.