I've been disabling WMI parameters in order to remove some of the routing CI's that get created, but I am no longer getting MAC address nor Domain for my Windows Servers?I've been trying to re-enable some of the things that I've touched, but I don't ...
Hello team,I have a demo instance for make demo with customers, recently SN installed the plugin with information demo but I don't see anything on the dashboard, anyone know how can i get information on this dashboard? Some update set that could prov...
Hello,I am trying to use Discovery (Helsinki) to discover Network Printers (using SNMP), but am not currently able to update the mac_address field on the cmdb.ci table. I have added the following SNMP field to the "SNMP - Printing" probe and sensor...
Hello,I have two fields in place. If i select the Material category as "Engineering Services" then Material description shows related to Material category but if i select other category then Material description won't get clear so need clear the desc...
Hello,I'm in progress with ITOM training: https://developer.servicenow.com/app.do#!/training/article/app_store_learn_orchestration_istanbul_c_ModOrchestrationWork…In workflow I've "Log Message" activity - 'cause I'd like to print ${data} object itsel...
I need to be able to calculate the difference between two date fields in days based on a schedule (business days). E.g. If start date is 01/03/2014 and end date is 08/03/2014, I want this answer to be 5 days (as 2 days out of the 7 are weekend days...
Hi Everyone. We would like to be able to create CI's for example a server and relationships like applications during the processing of a requested item. So typically information would be collected by various teams using various catalog tasks within ...
We have a workflow and in it if the manager did not exist it would create a task to update the manager in service now. In one particular workflow the approval was not setup correctly so every time it went for approval it, it would create this task....
Hi,I setup a Staleness rule as 45 days in CI class manager. But still I am seeing lot of VM components and Servers are showing in the Staleness metrics. The devices which are showing as Stales are not exactly correct ones. Actually their Most recent ...
Hi All,I am facing the problem here with my powershell probe, whenever i try and run my powershell probe against a remote server to discover the process, the powershell script executes on my host machine that is where the mid server is installed and ...
Hi all,Quick question.. I have Tomcat installed on Linux server. I'm not sure how discovery classification works for a tomcat server?
I want to display info about current patch version in the service catalog (content item). How can I do this?
Out of the box discovery will update certain CI attributes, however what if I don't want discovery to update certain CI fields because I would prefer to update them manually all the time.One thing that strikes my mind would be to disable from the pro...
Hi, I need to display a msg if user language is "English". I am working with Var loginLanguage = g_user.getClientData("loginlanguage"); but the language value is undefined? my current language is English. Any help is appreciated.
Hello Everybody,I have a challenge that I was wondering if other folks had encountered and had some advice for me.Our Audit team has mandated that we separate sub-production from production environments; a network segmentation policy. At some point...
