Linux MID Server installation - directory /opt/servicenow/mid/agent

[Cl_udia Miranda]

Hi guys, i'm trying to install a Linux Mid Server in a ubuntu virtual machine. I'm following the steps described in Install a MID Server on Linux | ServiceNow Docs, but after i install de DEB installer, i can´t progress to the next step. 

In the command prompt says that "MID Server can be configured using /opt/servicenow/mid/agent/installer.sh script", but i can't see this directory and i don´t know how to access it. Did you guys know to do this? 

[Cl_udia Miranda]

thanks guys i found the directory, but now i have another problem. 

i install the mid server and the process seems to be correct, but the record of the mid server that i created dont show up in the servicenow. did you know why? 

[VivekSattanatha]

Please check the agent log in the logs directory. Agent log would tell the error why the connection is getting failed

[Cl_udia Miranda]

the agent log says this...

[VivekSattanatha · Accepted solution]

I believe it's the account issue or the connection issue to the instance check the account which you used to configure this mid server having the mid_server role.

Also check this KB article for more troubleshooting steps

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0661756

Regards,

Vivek

[Cl_udia Miranda]

it was a account issue. i create a new midserver user and the problem was resolved.

thank you so much