Manage future expiring certificates

[Henrik Jutterst]

Background

A customer that I'm working with does not want an INC to be created when a certificate expires in 60 days, as it is not yet an INC. Instead, they want a task to perform the work. We get an event from our monitoring source when certificates are about to expire, and an Alert is created. But where do we go from here?

I am trying to find a suitable task type for this. Has anyone read or seen anything about it? I have considered creating a UR or a REQ with an associated RITM, but it doesn’t feel quite right.

According to this KB, it seems that an INC is created, but only when the date has passed. But how do you handle certificates before they expire?

Link to KB Article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1525116 

[Rajesh Mushke]

Hi @Henrik Jutterst,

In such cases you can have custom notification which will trigger before the 30 days expire date. 

for Task we have two options:

1). Incident can be created and create incident task to update the certification from a schedule job before the 30 days of expire date

2). Simple catalog item which create the RITM and sc_task to update the certification from a schedule job before the 30 days of expire date

hope this will be helpful for you!

[Henrik Jutterst · Accepted solution]

Ok.. Maybe looks like using the OOB function for Certificate Management is the way to go since we're already entitled to use that function.

I installed it in Dev environment and found pretty much what I was looking for.

I'll do a follow up post later, I guess.