Manage Most Recent Discovery on Azure Service Graph

[Alejandro Romer]

Hi community!

I implemented the Azure Service Graph connector and also we are using the 'Delta' functionality, so the data sources will use the last run datetime.

If this ServiceGraph discovers an Azure Device it will be created in ServiceNow with the current date time on 'Most Recent Discovery'.

But if this Azure device is not updated on Azure anymore, the 'Most Recent Discovery' will still being the one that we use when creating the device, because ServiceNow is getting only the deltas.

What could be a workaround for this issue? I know the SCCM Service Graph has a Data Source for maintain the 'Most Recent Discovery' on all the computers found on System Center (doing a full import from SCCM), but for Azure I don't see any process for that.

Thanks in advance!

[Niklas Peterson · Accepted solution]

Hi,

If you only run delta then there is no input for the CIs outside the delta to be updated. Only way to get a Most Recent Discovery for all is to disable the delta sync a run a full sync.

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-manageme...

Regards,
Niklas