Merging Alerts

[Besfort MULAJ]

Is it possible to  merge alerts that come from the same issue?

For example a down machine that generates multiple alerts?

What are the options for grouping multiple alerts into a single alert (not lose) to reduce the number of alerts?

[Pratiksha]

Ideally similar type of alerts are automatically grouped. 

You can read about it here : https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/event-manageme...

Apart from this, In one of my old implementation, we have created a flow to make sure that the alerts created on same ci on same date dont create new incident. they update the alerts in the activity stream. 

[cosek]

facing the same issue