metric intellegence implementation

[MirzaSaquiB]

Hi Team,

I am looking for the documentation to implement Metric Intelligence.

The Initial setup is completed, which is MID Server and Plugins. Now I wants to know how the Alerts we will receive in the ServiceNow, what all the configurations need to perform so that the Event management Process will work on the Alerts receive from the metric Intelligence. Currently I am receiving the Metric graph from the dynatrace which I can see in Insight Explorer.

*NOTE: Do we receive Events as well? 

Thanks & Regards

Mirza

[Bhuvan]

@MirzaSaquiB 

See if below helps,

https://www.servicenow.com/docs/bundle/zurich-it-operations-management/page/product/agent-client-col...

https://learning.servicenow.com/lxp/en/it-operations-management/operational-intelligence-fundamental...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[ifti122]

Hi @MirzaSaquiB ,
You’ve got the right starting point; seeing Dynatrace metrics in Insight Explorer means ingestion is working. The reason you’re not seeing Alerts yet is that Metric Intelligence requires metrics to be bound to a CI in CMDB. Without that CI binding, anomalies won’t trigger Alerts or flow into Event Management → Incidents.

Refer to the following blog for deeper insights: Walkthrough guide for AIOPS and Metrics: Getting a custom Metric into the ServiceNow MID Server API
Product documentation: View metric to CI and resource binding

Metric Intelligence

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[kaushal_snow]

Hi @MirzaSaquiB ,

Yes, you do receive events from Metric Intelligence but only if:

Metrics are bound to CIs in your CMDB....

The Metric Intelligence guided setup is fully configured (including survey of metrics and promotion rules). Your Event Management rules are ready to process these alerts.

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community