MID Server connected but not shown in a list of MID servers

dgomel · ‎08-27-2018

Dear all,

I have a new MID server installation. The MID server installed and connected successfully. No error in log what so ever.

I see hartbeat of the MID server comming as well.

But it's never shown in MID servers list. I checked KBs related to the issue, but can't find a problem.

What troubleshooting steps should I take?

Dmitry

dgomel · ‎08-29-2018

I got an answer from the support. This is a Jakarta specific defect.

This issue has been fixed in our Kingston and Jakarta Patch 10 release, so please upgrade the instance and then this issue will not occur.

If you cannot upgrade to Kingston then the below workarounds could be used:

Use a pre-Jakarta Patch 9 installer instead, which will work, and then it will immediately upgrade itself to match the instance version.
Links to Jakarta Patch 8c Installer ZIPs: Windows: 32 bit, 64 bit, Linux: 32 bit, 64 bit
Install a new MID Server using the Jakarta Patch 9 installer from your instance MID Server Downloads page, by following the manual installation steps as outlined below:

View solution in original post

sachin_namjoshi · ‎08-27-2018

Please restart your mid server to see if this resolves your issue.

Also, did you installed supported mid server version for your instance version?

Regards.

Sachin

tim_broberg · ‎08-27-2018

Check your config.xml to make sure it's pointing at the same instance you're looking at.

(Been there. Done that.)

ggiri1 · ‎08-27-2018

Check the agent and wrapper logs (MID Server folder >> agent >> logs) this gives more details. Mostly related proxy/username pwd issues. Also check if the MID Server user have proper roles.

Thanks,

Giri Guntoju

dgomel · ‎08-28-2018

Thank you, guys.

MID server was restarted multiple times.

The instance it connects to is an instance I'm looking at. I could see a heartbeat from the MID server, so it's a right one.

Agent0.log.0 is free from errors and showing a proper connection to the instance.

User has all required roles.

How could I see records in ecc_agents?