Currently we are trying to discover printers using SNMP. For many of our printers DNS is incorrect. It appears that ServiceNow as part of the Shazzam or Classify probes that it uses the FQDN from the DNS probe to provide a host name and then in turn ...
Hi, We have the problem that different agents are searching for the same cause. Because several incidents come in and are assigned to different agents. Is there a way to show the similar tickets in a dashboard or similar? maybe even with machine lea...
The Discovery Home - Errors by Category page is loading blank. See screenshot below: The Pattern Log Page is loading blank. Not all of the logs are showing this way, only some are. See screenshot below: Any help on how to fix this is appreciated! T...
Hi All, Is there a way to automatically attach a knowledge article to an alert? Example: As soon as an alert is created related to "High CPU utilization" a knowledge article gets attached to that alert related to fixing the High CPU Utilization probl...
Hey guys, I have completed creating discoverys schedules, locations, ip range items and range sets in lower environment for discovery. What is the most efficient way to move them to the next instance. Update sets, xmls, import sets and in what order ...
In Service Mapping -> Application Services -> View Map.Can the following be customised:-1) Display additional server information such as CPU, RAM etc.2) Customise the name displayed for the 'discovered node'
Hi All, I have a question when it comes to Discovery. Our Security team and Infra mgrs make it hard for Discovery to scan the network for assets. So, my questions is Discovery Agent (client) Base, Remote unauthenticated scanning Authentication, or a...
Hi, can you tell me how does in SNMP Probe parameter - request_interval parameter will work. Thanks,
Hi All, I have a requirement where the de duplication tasks created after activating the CMDB Health Dashboard should be assigned to a person/ group. Right now the assigned to field is empty. Is there any OOB configuration available or I need to crea...
We have requirement to use Azure resource graph instead of IP based discovery for Discovering Azure Servers, I didn't find any document which explain how to use only Azure resource graph for this use case, was only able to find https://azure.microso...
Hello Developers, I have a client requirement where the category and subcategory on RITM generated through the order guide is auto-populated from the category choice based on the catalog item ordered. I have tried to achieve this through after BR w...
Hi All, I have the requirement to create the report on how many days since last update on the incident and requests. Any solution for the above requirement is appreciated. Regards, Diksha
Hi, What is the set up of Most recent discovery field in CMDB. I need to understand where the field is actually taking the value from. Is it depending on other table or do we have a OOB script for this to populate the value? Please share your thought...
Hey, guys. Hope you're all fine.I'm seeking for "Subscription unit ratio" on ITOM, SPM and Telecommunications NPM.I just can't find it. Can you please help me out?Bellow, exemples I could find at IT Asset Management HAM and SAM.https://docs.serviceno...
I am not able to get an entry point for a citrix based application. Please advise.
