Resolved! What are data storage limits for an instance
What is the maximum amount of data storage that a ServiceNow instance can support?
Forum Posts
Resolved! [Service Mapping] The difference of each types of entry point
Hi, I am new to Servicenow and Discover Service Mapping. I want to know if there is difference between entry points of "Discoverable by Service Mapping" and "Manually created". I understand that the purpose of the entry point is only to tie the appli...
Issue in discovery of DB2 instances on AIX server
Hello everyone, There is one pattern "DB2 On Linux". This same pattern runs for the AIX server to discover DB2 instances, but it is not working. Almost all the commands are failing on the AIX server related to this, still ServiceNow documentation sug...
Resolved! ServiceNow Discovery - MID Server RPC calls port 1024 and up and firewall blocking
When it comes to Discovery, I understand that the MID Server initiates a connection on port 135 and randomly pics a port in that range to communicate on - Has anyone ever had a situation to where they had to work around that requirement due to securi...
Resolved! How to add 5 Business days?
How to add 5 business days using flow designer? It should auto populate the next contact date once I run test. Please help me. Thank you!
Oracle Database Discovery on Linux hosts and specific command requirements
Hello, i want to discover oracle databases for our CMDB following this document: https://docs.servicenow.com/bundle/sandiego-it-operations-management/page/product/discovery/concept/c_OracleDatabaseDiscovery.html I tested the discovery as root user an...
Resolved! Scheduled Job Condition - First Monday of Every Month
I have a number of tasks that I am looking to assign to IT members using scheduled jobs in Service Now. I would like to create a monthly schedule that will run on the first Monday of every month as most do not work on weekends. Has anybody had su...
Resolved! Payload Processing errors in Discovery log
Hello, I'm reasonably new to ServiceNow altogether and am playing catch-up on our Discovery progress. Apologies beforehand for any redundancies or obvious questions. We have several assets where Discovery seems to run smoothly until a "Payload Proc...
Resolved! How to log in to the Mid server using the Credential
Hi All, I do not have much knowledge on the Discovery and mid server. I have been trying to troubleshoot one of the issues in the Instance and I do have the credentials to login to the Mid server. May I know the steps to login to the Mid server with ...
Resolved! MID Server not showing up
Hello everyone, I have an issue with MID Server installation after Orlando upgrade.I want to install mid server on my laptop.(on new york release everything went good). I have downloaded orlando version mid server.Installed it.everything went well.no...
Using the Agent Client Collector for Service Mapping
I am researching the ACC (Agent Client Collector) and it seems like a no brainer in terms of implementing it for monitoring, SAM, and horizontal discovery. I am wondering however what the limitations are for Service Mapping / Top Down Discovery. Acco...
Resolved! Quick Discovery Vs Scheduled Discovery
Hello All, Hope everyone is safe and keeping well.... I have seen a strange issue. The IP's that were failing in the scheduled discovery is working in the Quick Discovery, Why is that, however every IP within the scheduled discovery subnet is being ...
Splunk forwarding into ServiceNow's Event Management system
We are looking for anyone that has used splunk as their central logging solution and then forwarding those logs into their Event Management system. We are trying to work with Splunk, but they have only given us 3 solutions, one is using a heavy forwa...
Best way to implement DB2 Database catalog, DB2 Instance and DB2 database in servicenow
Best way to implement DB2 Database catalog, DB2 Instance and DB2 database in servicenow CMDB., what classes to use and what relationship types to be configured among the Db2 catalog, DB2 instance and Database.. What relationship types to be used to r...
Resolved! Flow Designer : User not Authorised
Hi guys, I am having this weird issue where when I try to open the execution of flow, I get an error "User not authorised" and then "Forbidden. User Not authorised". I had a look at this Support Article. But I cant see the role snc_internal availa...
