Hello, Can someone help on why discovery is not populating OS Domain information for linux servers? We checked in the Pattern and found no logic is present to map the OS Domain. If anyone of you come across the same issue, Please suggest. Thank...
We are discovering Endace network devices which carry same OID(1.3.6.1.4.1.18418.2.1) for various hardware models which is very strange to me because usually one unique OID goes with only one model. When we asked the vendor, they have confirmed that ...
As stated in the ServiceNow documentation about AVI Load Balancer Discovery, it says that a pre-requisite for Service Mapping is to have Basic Authentication enabled. The security team forbids us of having Basic Authentication enabled on the AVI Cont...
Is there any way to use the query/logic from a query builder script in a fix script?
I have setup the environment for IAM role based Cloud discovery for AWS , however post service account creation im not able to discover the datacenter which is the first step . not sure of the issue here im facing, earlier search found that its due t...
We want to block Discovery from changing the Manufacturer and Model. For example, if we have a desktop Computer of DELL Optiplex 7020 MT we don't want Discovery resetting it to Dell Inc. OptiPlex 7020 . I created an IRE rule on Hardware (and on Com...
Virtual Desktop CI's are being discovered and the IRE classifies them as Computer CI's. This caused major overhead for asset management because these are not assets. The Virtual Desktop CI class does not create an asset; which is desirable. How do ...
[Rome] I have set up JEA discovery in a limited test environment and successfully discovered 3 VMware VMs. So I have the basics figured out. Now I have to think about deploying at larger scale, and I have questions. 1. I understand that the MID serv...
We had to descope the Nagios and Event Management Integration as Nagios is getting decommissioned. There will not be any Event Management Integration with Servicenow as of now. We will be starting with Service Mapping. We need to know the impact of ...
Dear Community Members, I configured a schedule on demand to discovery 10 IPs(via quick ranges), The schedule got the error: "Alive, not active, not classified" for all of IPs. However when I run the quick schedule for individual IP at time, all of t...
Hi All, Does ServiceNow has the capability to discover CentOS operating system(Guest OS:CentOS 6(64bit)), when I see docs it is supported but I didn't find CentOS choice value in Operating System field. These types of Linux OS's are supported: Red Ha...
I want to check if the dynamic ports of a windows server are open or not because the servers are not being discovered by the discovery. anyone any idea about servers?
I will be making a big change at the CI level as we have re-written our JAMF Import process. This will re-classify the CI's by adding prefixes, ( historical& retired data). There a new tables and other new functions as well. My developer tells me i...
Hello, I have one requirment for Discovery as like On prem devices discovery using the mid server which is hosted in the cloud (AWS/Azure/Oracle). So the question here is it is possible to get discover the on prem devices if the mid server is hos...
HI,I have a requirement to not update few attributes like modelID, manufacturer, chassis type etc when the discovery source is SG-SCCM or SG-Intune, I have created a re-con rule but that is not working.. we don't have any other re-con rule written on...