Hi All, I am populating CI using import set table I want to check if record is already present and update the record I enabled 'coalesce' it was good but I need to achieve this functionality using IRE so I used below script https://docs.servicenow.co...
Hi, i am facing issue when discovering Oracle DB on Unix pattern issue as below Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Lightweight identification for Oracle DB, error: Match step predic...
Is there a way to exclude 20+ IP's from being scanned during Discovery other than adding in the "discovery_range_item_exclude" table. We have many discovery schedules and its a tedious process to enter all the 20 IP's in the exclusion list every ti...
When a vCenter CI, such as a virtual machine, is removed, the ServiceNow instance marks it as "stale" in the CMDB, using either of these procedures: When Discovery runs, it creates an audit record in the Components installed with CMDB Health table fo...
Hi When an alert is closed or reopened we will get a work note in the associated incident, like this:"The related alert Alert4069506 state is now Reopen" "The related alert Alert4069506 state is now Closed" This can cause a huge number of work notes ...
Quick discovery question. When SNOW discovery looks for routers and switches, doesn't it create associated router interfaces and switchports based on the use/configuration of that port. So you could end up with a router or switch having both router i...
Hi All, Wanted to understand if we are not subscribing for the ITOM Discovery License , do we not have access to CMDB tables with ITSM pro alone.? want to know the if we can work maintaining the CMDB table without Discovery.
Hi, I'm trying to implement the SCCM with the help of Service Graph. The following actions taken and I can connect the SCCM database. 1. Installed the SG- Graph plugin 2. Enabled the set up and tested the connection. It's success. 3. In Data Source, ...
Hello everyone, I have to register on CMDB "CISCO 7940" IP VOIP telephone. I found the OID to create on ServiceNow platform: http://oidref.com/1.3.6.1.4.1.9.9.439.1.1.1 but, when I create a new record below SNMP System OID, what is the table to be u...
Hi I have a script file where we need to execute this query commands on Mysql database server. And our instance is integrated with jdbc and now may I know how to connect with Database and where can I place this script file so that to get the output. ...
Hi, Could you please help how can we change the state of event to Ignored instead of processing when Ignore Event rule is applied We generally create an ignore event rule by selecting 'Ignore event that matches this filter' in Event filter but could ...
Hi Community , we are using Robust transform map to populate the target table but we have to transform those record's only where the staging table field (Caption) contain "Server". and we are using OOTB Robust transform map integration , Robust trans...
Hi All, We created a new field to capture server alias name. How to get the server alias name from Discovery ? Currently we are using probes and sensors for discovery.
Hello Experts, We are using ServiceNow discovery to discover devices and applications in our internal network + resources hosted in the Cloud (Azure). Our Infra team has reached out asking us to confirm the below: 'We need to apply NSG rules on all w...
Hi Team, We have integrated checkmk with service now and the User has been provided ITIL role and is able to create the Incidents,but we are seeing this message Could not resolve incident because of missing context information. Maybe the user used ...
