MID Server in a private network

[euchye]

Hi,

I have a test environment using private IP 10.x.x.x and has an internet connection. I have tried to setup a MID server in this environment to connect to our demo instance. I can use the browser in this machine to access https://our_instance.service-now.com so there is no network issue in this lab machine. I have config the MID server in our instance and used the same MID server name in the config.xml. I have also configured the required username/password into config.xml. The only error in the agent log says "SEVERE .... Unable to connect to instance ....". I followed the installation procedure in the wiki, did I miss something?

Thanks in advance.

[euchye]

The documentation says use_proxy default is false, why is it using proxy?

Optional, true/false, default false. If your MID server must go through a web proxy to access the Service-now instance, set this parameter to true to instruct the MID server to use the proxy. Note that you must also set the proxy server's host and port, and perhaps the user name and password as well.

I did not change the proxy initially, noticed the message in agent log and set it to false but the use proxy still shows in the agent log whenever I restart the agent.

I've set the debug log enabled and debug level 3, will post if I see anything else.

[doug_schulze]

You dont really need to do all that.. this is a simple adjustment, especially if you can telnet on 443... can you send me your config.xml file through email?

doug.schulze@service-now.com

[euchye]

Thanks and Merry Christmas, Doug. I have sent the file using my personal email.

[doug_schulze]

Euchye... A very Merry Christmas to you as well...

looks like you needed to add the soap_ecc role in your user you set up for the midserver...

Check out..

http://wiki.service-now.com/index.php?title=Out-of-Box_Roles

I tried it out and looks like things are working as designed.. please confirm!

[euchye]

Thanks to Doug for his help during Christmas. He found that the user needs to have admin role if you are not using the admin user in the config.xml file. I'm testing the MID+SCCM now using a virtual PC running SCCM and able to import CI from that SCCM server.