Mid server Proxy configuration

[Jha]

Hello Experts,

As checked the internet access for few mid servers closed and due to this issue it's showing status as down in the Service Now Instance .

The easiest way forward is to set up the proxy usage. Could you please let me know where should I edit the setting in order to configure the proxy on the mid server .

Is there any specific format for the same?

Kindly advise .

Thank you

Hitesh Jha 

[Richard Hine · Accepted solution]

In your MID server config.xml (/agent/config.xml) you will need to uncomment and populate these values:-

    <parameter name="mid.proxy.use_proxy" value="true"/>
    <parameter name="mid.proxy.host" value="YOUR_PROXY_HOST"/>
    <parameter name="mid.proxy.port" value="YOUR_PROXY_PORT"/>

If your proxy requires authentication then you will also need to uncomment and populate these values:-

    <parameter name="mid.proxy.username" value="YOUR_PROXY_USER_NAME"/>
    <parameter name="mid.proxy.password" value="YOUR_PROXY_PASSWORD" encrypt="true"/>

Hope this helps,

Richard

[Rahul Priyadars]

At time of installation its asks for when USE PROXY Flag is SET.

Else as stated update details in config.xml file and restart the mid server . It will work.

Regards

RP

[JodiReachy]

As far as I know, the proxy captures the computer user and determines the traffic through a unique PC address. Such authentication is not suitable for public and multi-user modes at work with a lot of people. By username and password, it is much easier to recover. You might need to find a different best paid proxy than the one you are using now. You will need to look through all the legal versions and find the right server for your needs. Then you will install it as usual and with the same requirements. Perhaps you will find it more effective.

[martinschinonso]

It,s been a while but, to configure the proxy on your mid server, you'll typically need to access the settings related to network or connectivity. These settings vary depending on the specific server software you're using. Usually, you'll find options to input proxy server details such as the IP address, port, and any authentication credentials if required. As for the format, it's generally straightforward.