Using Istanbul.I have many VMs which appear to have been copied with the same serial number. These VMs have somehow been added to the CMDB with the same serial number. When I review discovery logs for these computers, I only see 3 hardware rules ...
Hi everyone,We are working exclusively with the Discovery tool, and our progress is coming nicely. However, I am having trouble with a report that I've created on the Configuration Item table that is designed to show all of the CIs that have been cre...
Hey everyone,Has anyone gone through the ITOM Guided Set-up? How was your experience? Is it easier to setup Discovery?
Hi All, as per service-now functionality,while creating incident through inbound email action ,it will check the email address in sys_user table.if email address didn't match with any user record,create incident with GUEST User. Now i don't want to...
Hi Experts,I have a requirement to fetch a report from CMDB based on the device type i.e Server , Switches , Routers ,UPS etc. I have successfully extracted report for Load Balancer, Server, PDU,UPS devices.However I am unable to fetch report for Rou...
We have integrated with AWS for cloud management. We want to bring the pricing information from AWS and AZURE to ServiceNow.We do not see listed procedure to do so. We see that the Billing and Usage information is made available (thorough integration...
Does anyone know what the field Impacted services [impact_services] on Alerts is for and how it is populated?
Hello,We are using PowerShell to run commands in a highly secure domain tier. This requires PowerShell scripts executed by the MidServers to be run without any execution policy modifications.However MidServer executes powershell scripts using the fol...
I am working an issue where the system is timing out when an approver is approving several records at once form approval list view.Admittedly, the records the approvals are for have large workflows that continue when it is approved.I see this issue a...
I've discovered my inventory using Service Now. I've created relationships between the discovered CIs based on their interactions related to the business service.I've mapped the Business Service to the linked Cis.Now I want a report that either lists...
I need to create a report that gives me the answers to the Risk Assessments on Change Requests. No matter how I do this, I'm coming up empty. I see that the responses are in the survey_response table, but I don't see where the Task number field is. I...
I'm currently working with our Network Engineering team to validate that discovery is capturing all necessary data, but we've noticed we are not able to capture the location of our routers or switches. After talking with the team, they mentioned th...
Need to understand How discover updates asset tables - we just enabled discovery and yet to identify how its populating CMDB and discovery.
How much time take to discover 3500 servers in ServiceNow? Weare using just 1 midserver
Hi everyone,I am facing a peculiar issue with Servicemapping. When I provide Service mapping with the entry point and hostname, it starts discovering and the discovery runs indefinitely.after an hour or so, it returns a time out ' Task timout expired...
