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Resolved! Pull a report for network devices

Hi Experts,I have a requirement to fetch a report from CMDB based on the device type i.e Server , Switches , Routers ,UPS etc. I have successfully extracted report for Load Balancer, Server, PDU,UPS devices.However I am unable to fetch report for Rou...

sreejith93 by Kilo Contributor
  • 2906 Views
  • 13 replies
  • 1 helpfuls

Resolved! Pricing information from AWS to ServiceNow

We have integrated with AWS for cloud management. We want to bring the pricing information from AWS and AZURE to ServiceNow.We do not see listed procedure to do so. We see that the Billing and Usage information is made available (thorough integration...

iztsachin by Tera Expert
  • 2114 Views
  • 3 replies
  • 0 helpfuls

Resolved! MidServer PowerShell command execution policy

Hello,We are using PowerShell to run commands in a highly secure domain tier. This requires PowerShell scripts executed by the MidServers to be run without any execution policy modifications.However MidServer executes powershell scripts using the fol...

andrey2 by Tera Contributor
  • 2678 Views
  • 8 replies
  • 6 helpfuls

Discovery storage device classification

IstanbulI'm new to the discovery world....Discovery defaults most of the found hard disks to (Standard disk drives) and doesn't set the device interface .   It create new product models because it is not matching the serial number or device id of the...

marcbowen by Tera Contributor
  • 1543 Views
  • 1 replies
  • 1 helpfuls

Make Event run as the User that generated it

I am working an issue where the system is timing out when an approver is approving several records at once form approval list view.Admittedly, the records the approvals are for have large workflows that continue when it is approved.I see this issue a...

Jon Ulrich by Kilo Guru
  • 1561 Views
  • 3 replies
  • 2 helpfuls

Business Service Configuration Item Report

I've discovered my inventory using Service Now. I've created relationships between the discovered CIs based on their interactions related to the business service.I've mapped the Business Service to the linked Cis.Now I want a report that either lists...

mr_smith by Kilo Contributor
  • 3621 Views
  • 9 replies
  • 5 helpfuls

Report on Risk Assessment answers

I need to create a report that gives me the answers to the Risk Assessments on Change Requests. No matter how I do this, I'm coming up empty. I see that the responses are in the survey_response table, but I don't see where the Task number field is. I...

SNMP Location Discovery

I'm currently working with our Network Engineering team to validate that discovery is capturing all necessary data, but we've noticed we are not able to capture the location of our routers or switches.   After talking with the team, they mentioned th...

Will66 by Tera Contributor
  • 1379 Views
  • 4 replies
  • 2 helpfuls

How discover updates asset tables

Need to understand How discover updates asset tables - we just enabled discovery and yet to identify how its populating CMDB and discovery.

tshk by Giga Contributor
  • 999 Views
  • 4 replies
  • 3 helpfuls

Discovery time

How much time take to discover 3500 servers in ServiceNow? Weare using just 1 midserver

itstk by Tera Contributor
  • 1132 Views
  • 4 replies
  • 1 helpfuls

Service mapping: Timeout issue

Hi everyone,I am facing a peculiar issue with Servicemapping. When I provide Service mapping with the entry point and hostname, it starts discovering and the discovery runs indefinitely.after an hour or so, it returns a time out ' Task timout expired...

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Raj Mathan by Kilo Contributor
  • 1358 Views
  • 3 replies
  • 0 helpfuls

CMDB - Associate Vendor to a CI Record

I have a requirement to associate a vendor to a specific ci record in the CMDB.       This requirement is related to a BIA process for Disaster Recovery and having all of the required information together for an asset.     Has anyone entered vendors ...

KristyS by Kilo Guru
  • 1933 Views
  • 2 replies
  • 2 helpfuls

Resolved! Discovery pattern: Parse output

Hello!I want to parse command output and create a new variable for each line.How to mark lines and link it to nesussary variable?

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adminreg by Giga Contributor
  • 1770 Views
  • 3 replies
  • 0 helpfuls