In the past, we've had ticketing systems that allowed self-service users to be defined as "managers" which allowed them to see all incidents/requests opened by anyone in their company, rather than just their own. We have a customer requirement to i...
I'm working on a "Run Powershell" Orchestration activity where I need to run a batch file on a remote server. The command line will be used to add users to our Good Enterprise server. I can run the following command from the command line of the G...
Hi All, Can anyone please assist me how to pull the reports mentioned below from servicenowAlert to Incident RatioAverage Speed of Response for incident.Balance between opened and closed incidents per priority Balance between opened and closed ticket...
I have 3 levels of dropdown, where each dropdown is based on the other, this is loaded via a <g:evaluate>, but I am having issues getting it the relation/reference to work when the user selects the first value.My HTML looks something like this. <sele...
Can someone please enlighten me on how to pass credentials to a custom PowerShell probe? It seems like I can create a PowerShell probe and add the above line to pass credentials at run time from the Credentials table.I looked at the Windows - MSSQL P...
Hi there,I need to add users to a watchlist automatically through an inbound email action. These users are in ServiceNow already, so I am not adding anyone new to the system.In my script, I think I use... current.watch_list.setDisplayValue('Doe, John...
HI,The slushbucket that appears on clicking the "Edit" button in related list shows the filter that I have applied by personalizing the List Control.My requirement is to Hide the filter or make it read only so that no one can change the filter.How do...
Is there any vendor table I can use out of the box? if not, I need to create this table.I want to create a field called: external_ticket_vendor in task.form, can this field be a reference to the vendor table?
Adding some automation to how virtual servers are provisioned here and I noticed some odd behavior and am hoping someone can help me out. System.ServiceModel.EndpointAddress RemoteAddress = new System.ServiceModel.EndpointAddr...
So doing a deployment my friends had a requirement to trigger specific probes based on the type of unix device it was. Being a very secure environment they had some servers that had very restrictive shells where only specifically formatted commands w...
I have been struggling with this for a few days, and would love any help I could get. I've looked everywhere, I can't find anything that I've been able to work with.I am trying to build a report that shows a listing of the devices on the network that...
Hi,I wonder if someone has done that before. In a workflow for a request item, verify if the person that opened the request is member of two specify groups. here is what I have so far, and error that I got in the Flow //Verify if the user that op...
Is it possible to have multiple variebles in one line?
Hi All,Can anyone suggest me how to create MTBF Report for incidents?Regards,Kumar
Hi, In my service request activity log all the updates on form are displaying twice on activity log. I checked for following possibilities which might be causing this issue: 1. Any "Before" Business rule containing "current.update()" : No s...
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