MID Server SSL Handshake Error in Log file

luisescobar
Kilo Contributor

‎12-20-2017 01:47 PM

I have different MID Servers connected to Edge Encryption proxies through an F5 load balancer. The MID Servers can successfully connect to ServiceNow using the internal URL for the edge encryption proxies but I keep seeing this error on the logs "javax.net.ssl.sslhandshakeexception", the error appears every few hours when the mid server is trying to getRecords. I tried adding the certs for both the F5 and the Edge Proxy to the cacerts file but those errors still come up.

find_real_file.png

Any suggestions on how I can fix this?

Thanks

Luis

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corina
ServiceNow Employee
ServiceNow Employee

‎12-21-2017 04:37 AM

Hello Luis.



Does this apply to you?


ServiceNow Customer Service System


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luisescobar
Kilo Contributor

‎12-21-2017 07:23 AM

Hi Corina,



This is for an implementation I'm doing with a client.


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Marlos
ServiceNow Employee
ServiceNow Employee

‎12-25-2017 09:09 PM

Luis,



This can be a problem with Java installed in your mid server. Have you attempted to reinstall the MID server?


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