Workflow and Rest Message
How do I create a custom activity that fetches the rest message variables and process the data in it ?
Forum Posts
Resolved! IRE and Discovery
Is it an accurate statement that if we are discovering Windows Servers via ITOM Discovery, the IRE (if configured properly) will address duplicate CIs, but if we are also bringing in Windows CIs via an API with a 3rd party tool - the IRE will not add...
Resolved! Cohesity Discovery in Azure Environment - Parse Error
All, Trying to discover Cohesity in the Azure Cloud environment and getting error below. {"errorCode":"KInvalidInput","message":"Error while parsing request body: invalid character 'J' in string escape code"} Please note that we are successfully disc...
Discovery of IBM Websphere MQ Queues
Hello,We are facing some issues with the discovery of the IBM Websphere MQ Queues. We have Discovery implemented and we are able to find the MQs [cmdb_ci_appl_ibm_wmq] as the pattern WMQ On Unix launches in the appropriate server during horizontal di...
Scheduled job - Out of Memory error
We have a scheduled job that is updating Business application and some other tables. We got an error saying 'Multiple nodes restarted due to Out-Of-Memory error. Please let me know why we are getting this issue and how can we fix it. We have other si...
Resolved! How to customize pattern for populating firmware version for cisco devices
Hi All,Hope you are doing good. We are in the process of discovering network devices and found that SNMP-Classify sensor was customized to populate the firmware version of Cisco and Fortigate devices with the below piece of code. Because of this cus...
Redfish devices discovery
Hi Team,Has anyone successfully implemented the discovery of devices supporting the Redfish protocol?ServiceNow support has confirmed that out-of-the-box (OOB) probes/patterns for discovering these devices are not available, and we will need a comple...
Resolved! Domain Separtion supported products
I know ITSM can be used in Domain separated instance , but what about other ITXM products such as Discovery, HAM, SAM, SecOps, IRM, GRC ? Is there an official list which products are supported under Domain separted environment ?
Resolved! Prevent alerts from reopening (create new alerts instead)
Forgive me as I'm quite new to the Event management product. We have an event > alert integration with Splunk going at the moment. Right now we have it set up so that alerts Reopen and that reopens an incident, which i believe is how it comes OOB. I'...
Resolved! HP iLO Discovery
Hey there experts, I have seen several posts regarding the possibility of discovering HP iLO devices. I have found a very helpful post by @doug_schulze here I was able to create a custom HTTP Classifier and associated Discovery Pattern for CI Type Ou...
Updating JAMF SGC mappings from Computer to Personal Computer table
I am trying to update the class mapping of JAMF computer data from the Computer [cmdb_ci_computer] to the Personal Computer [cmdb_ci_pc_hardware] table. When I update the mappings and add the relationships, I am getting the following error when attem...
Servicenow Integration with Azure Devops for migrating update sets
Hi all, I am seeking guidance on integrating ServiceNow with Azure for migrating update sets across different ServiceNow environments. Specifically, I would like to understand the required steps and best practices for this integration.I have already ...
Getting error when changing mid server during quick IP discovery
Hello team,Need some help on the below issueWhen a user tries to run quick IP discovery he is not able to select mid servers and gets below error message.SS:I did some analysis and found out there are read level acls on validated field and user doest...
Discovery advise and root cause remediation for stale CIs
Hello all, this is a request for help to all those experienced in Discovery process regarding how to possibly reduce the number of stale devices or at least manage them in a more efficient way. I am facing a situation where the average number of sta...
How to Automatically Build Relationships Between cmdb_rel_ci and cmdb_ci_certificate table
Hi,I am currently working on an import process to populate the cmdb_rel_ci table. The goal is to create relationships in this table based on the data being imported, but the data is already present in the cmdb_ci_certificate table.The challenge is we...