AWA report for auto assign and manual Assignment
How or on what parameter we can get information for the SNOW incident/Sctask if its auto assign or manually assigned for multiple incidents/Sctask?
Forum Posts
ref_auto_completer=AJAXTableCompleter,ref_ac_columns=serial_number;asset_tag,ref_ac_columns_search=true
Hi,Can someone help me figure out why this attribute isn't working on my cmdb_ci reference field?ref_auto_completer=AJAXTableCompleter,ref_ac_columns=serial_number;asset_tag,ref_ac_columns_search=trueIt won't let me search by serial number or asset t...
discovered services vs application service
Hello friends, I am not able to understand difference between application service and discovered application service.Application Services (sa_discovered_services)Application Services (cmdb_ci_service_auto) Please help to understand.Your efforts will ...
Benefit Analysis of current tools vs Servicenow CMDB Discovery
Just needing some assistance on how to gather the right details to help the business make the right decisionWe currently use Legacy Servicenow Express manual loading CMDB CIs from the use of the current toolsVMware AriaTenableMs DefenderSCCMIntuneAs ...
Which is most recommended, agent based discovery or agentless?
Hello all, I had a query on ServiceNow Discovery. Which is the best to be approached? Also in which conditions its favorable to use Agent based discovery and Agentless Discovery? Thanks,Pranita Bahuguni
How to deactivate Patterns in Discovery ?
What role is required to deactivate pattern on "sn_discovery_patterns" table ? I noticed i lost access from UTAH upgrade. Can you provide official documentation information on updating patterns Active = True/False ? With regards,
Can we calculate Impact with the use of risk assessment plugin on Change form?
Hi All, Can we calculate Impact with the use of risk assessment plugin on Change form?
Algosec Service Now Integration using REST API
Hello Guys,Can some one help me with the steps of Service Now - Algosec Integration using REST API.Regards,Deepak
How to set FQDN field to Name field in ESX server by Discovery
Hi Team, I would like to set FQDN field to Name field in Discovery so that Discovery should pull the FQDN value to Name field instead of hostname. Please suggest how and where to set this? ThanksPrashant
How to solve Discovery warning 'No results returned from probe'?
This is a VMware discovery, and it is succesfull in retrieving all required VMware information.However, just before it connects and retrieves VMware information, there are two HTTP probes returning a warning. (most likely one for each vmware target)....
Are Separate Mid Servers required when discovering multiple domains that don't have a trust setup?
Let's say we have Domain A in which the Mid server is installed on and we want to discover 2 other domains (Domain B and C) but Domain B and C don't have a trust with Domain A. Does this require a Mid Server in Domain B and Domain C in order to disco...
Help Needed with PRTG Connector Alert Mapping
Hi Community,I’ve set up the PRTG connector, and data is flowing into ServiceNow. However, I’m unable to figure out how the received data is mapped to ServiceNow alerts. I also noticed that there doesn’t seem to be any specific event rule for PRTG in...
Resolved! Discovery updating decommissioned Servers instead of Deployed
Hello Community, I am new to discovery and we are having this particular issue after discovery completed.We have some servers with the same IP Address but different operational status one is decommissioned and the other is deployed. Once a discovery ...
Facing Error in discovery Schedule with error Failed Exploring CI Pattern, Pattern : Network Router
error message:Failed Exploring CI Pattern, Pattern name: Network Router, To Check Pattern I could see below error in Horizontal Discovery Log.How to resolve this issue. Check For Output Payload Errors2024-10-13 02:04:03: Errors were found in the outp...
Recording user availability for demand management module
Hi all,Looking at the YouTube demos of SPM, I really like the look of it and I think it could really work for us and our demand/resource management process. Whether I'm not fully understanding how the SPM module works I'm not sure, but where does a u...
