Mid server stuck with validating state

prathapdaniel
Tera Contributor

Installed Mid Server in both Linux and Windows hosts. After successful installation and configuration. Status is Up in Midserver dashboard but when we validate, it is showing as Validating and not changing to Yes. I have followed the steps mentioned in the documentation. I have tried Restart, Upgrade MID server options but still it is at validating state. Appreciate your inputs to resolve this issue. Let me know for any further information.

5 REPLIES 5

Sumanth16
Kilo Patron

Hi @prathapdaniel ,

 

This occurs when the time/date set on the MID Server server is not sync'd or it's different from the Time Zone configured on the same server.
Example: The MID Server is running in a Windows Server with a Time Zone configured to Amsterdam Time Zone. However, the actual time/date is not sync'd or is different.

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Please refer to below article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696701

 

Thanks & Regards,
Sumanth Meda