MID Server upgrade failed

[Paul125]

Our instance recently upgraded from Jakarta patch 7 to patch 8a. We have 4 MID servers 3 of them have been upgraded to patch 8a but one MID Server haven't been upgraded and version field showing yellow color. I couldn't see upgrade related link to make a manual upgrade. If anyone experienced this issue before please let me know the solution.

Thanks.

[doug_schulze]

Oh wow, seems you have bigger user issues than just your midserver upgrading.. I think someones messing with permissions on what you can and cannot see.. you should be able to see a bunch of UI actions other than those.

Regardless.. Goto the midserver host directly.. look in the ~/agent/logs folder where you'll find the agent0 log, find the upgrade clues...

Then work on those UI actions for your user.. kinda need those 🙂

[Paul125]

Thanks Doug, will do that.

[Paul125]

Doug, this is what I can see when I check for logs. What exactly I should look for and how? Thanks!

[doug_schulze]

Exactly look at the agent0.log.0 file and look for any errors in regards to upgrading...

You are welcome to send me a copy and I can have a quick look as well if you would like (doug.schulze@servicenow.com)

[Paul125]

Doug - I just sent you the log file.

Thanks!