Mid server user getting Locked out automatically

[Baskarank]

After Clone prod to dev that MID Server logged "mid_acc_rdev" user was not in user table. So i was create the user same as user id "mid_acc_rdev" , add the mid server role and reset the password same as config.xml file and Restart the server and validate the MID Server but still server is down and that user was some time lock out automatically.

how to resolve this issue?

Logs: 

ExternalAuth: provider_user_map is de-activated for user:83c994ee3b7ada5011da22aaa4e45a48 ➚

User mid_acc_rdev locked out due to too many invalid login attempts

Basic authentication failed for user: mid_acc_rdev

Auto-unlocking user MID Server

[Runjay Patel]

Hi @Baskarank ,

Your error state that you have tried multiple time with wrong user name or password due to that servicenow automatically lock the user due to security reason.

Do below steps:

1. Reset the password of mis server account.

2. Login with temporary auto generated password.

3. change the password during login.

4. Provide valid password.

5. Use new password in mid server.

6. re-start the mid server.

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Runjay Patel - ServiceNow Solution Architect
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[Runjay Patel]

Hi @Baskarank ,

Thank you for marking my solution as helpful! If my answer addressed your query, feel free to accept it to help others in the community benefit as well.