MidServer dow after auto upgrade

Victor Sarmento
Tera Contributor

Hi everyone, everything fine? I'm having a problem with a specific MIDServer. At first, whenever I updated it, it was back to normal, but on the last update it didn't come back and it was down. And whenever I try to force the service it keeps updating and does not return. Analyzing the Mid server problems tab, I came across this warning:

 

WARNING: Ignoring addition of SVP03700ITOM01\srvp003itomlan01: SVP03700ITOM01\srvp003itomlan01: No mapping between account names and security IDs was done

 

and also when reading the logs during the upgrade I found this:

 

WARNING *** WARNING *** Null topic or source value detected: topic: HeartbeatProbe, source: null, sys_id: 5229ac991b606110d3c8415fe54bcbd0

 

Has anyone been in a similar situation and can help me?

 
 
 
 
 
 
 
4 ACCEPTED SOLUTIONS

Allen Andreas
Administrator
Administrator

Hi,

Upon searching this and reading a few other threads, this may be a security issue and not actually a ServiceNow issue. I'd recommend checking out a few other forum posts, such as this: https://www.servicenow.com/community/developer-forum/unresolved-issue-while-upgrading-mid-server/m-p... and then speak to your internal team.

It could be related with the inability to swap out files/replace them on the upgrade.

Please mark reply as Helpful/Accept Solution, if applicable. Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

View solution in original post

Johns Marokky
Tera Guru

Hi @Victor Sarmento ,

 

Hi @Victor Sarmento ,

 

I think this might be something related to the user id issue.

Please check the below doc and see if it helps.

https://kb.netwrix.com/1145#:~:text=Here%20are%20possible%20reasons%3A,read%20account%20properties%2...

 

Also are you on Tokyo Patch 3? I had seen some community articles that most users found this issue in Tokyo Patch 3.

Please subscribe to the below community post as well.

https://www.servicenow.com/community/developer-forum/unresolved-issue-while-upgrading-mid-server/m-p...

 

Mark helpful if it helps in solving your query.

 

Regards,

Johns

 

View solution in original post

Hi, I suggest to restart Windows server. Restarting just MID service may not be enough under conditions you specified.

Hope it helps

View solution in original post

SiD2
ServiceNow Employee
ServiceNow Employee

Hi @Victor Sarmento 

 

Even I see the first warning multiple times on my mid's but it seem no impact to me at least for discovery and was working fine.

The mid being down might not be related to this WARNING, however you need to open the mid agent log from the VM and observe for errors.

 

The second warning you can ignore, it will go off once your issue is resolved and mid is up.

 

Try doing a machine restart where mid was installed and see the service is started or not and check agent logs as suggested corresponding to that time frame.

 

Please mark Helpful / Accept Solution so that it helps others with similar questions.

View solution in original post

9 REPLIES 9

Allen Andreas
Administrator
Administrator

Hi,

Upon searching this and reading a few other threads, this may be a security issue and not actually a ServiceNow issue. I'd recommend checking out a few other forum posts, such as this: https://www.servicenow.com/community/developer-forum/unresolved-issue-while-upgrading-mid-server/m-p... and then speak to your internal team.

It could be related with the inability to swap out files/replace them on the upgrade.

Please mark reply as Helpful/Accept Solution, if applicable. Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Thanks , I 'll have the team take a look . Have any suggestions on where to start the checks?

Johns Marokky
Tera Guru

Hi @Victor Sarmento ,

 

Hi @Victor Sarmento ,

 

I think this might be something related to the user id issue.

Please check the below doc and see if it helps.

https://kb.netwrix.com/1145#:~:text=Here%20are%20possible%20reasons%3A,read%20account%20properties%2...

 

Also are you on Tokyo Patch 3? I had seen some community articles that most users found this issue in Tokyo Patch 3.

Please subscribe to the below community post as well.

https://www.servicenow.com/community/developer-forum/unresolved-issue-while-upgrading-mid-server/m-p...

 

Mark helpful if it helps in solving your query.

 

Regards,

Johns

 

AshishKM
Kilo Patron
Kilo Patron

Hi,

Please try to ping "https://install.service-now.com/" from MID host and check if there any internal security policy updated for certificates. 

In that case, either you have to download the then new certificate under cert folder and add the key entry else network security team has add the host IP list in exception list.

 

There may be Active Directory related issue if the Service Account/credentials are AD based.

https://kb.netwrix.com/1145#:~:text=Here%20are%20possible%20reasons%3A,read%20account%20properties%2...

 


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution