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Version loading was stopped by DictionaryUpdateLoader

I've created an update set where fields were reused in the Incident Management form.  I have (2) Non-Prod environments:NP Instance "B" currently has the most updated development and I've exported an update set from it to import into NP Instance "A"....

esioson by Tera Contributor
  • 8992 Views
  • 19 replies
  • 0 helpfuls

Grouping Multiple Events Into a Single Alert

Hello, I am trying to group Events together into one Alert record but I am having some trouble finding where to accomplish this. As you can see in the screenshot below, there are Events with the same Metric Name that I would like to group into the sa...

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Kyle Wiley by Mega Expert
  • 2586 Views
  • 1 replies
  • 2 helpfuls

Resolved! sys_property glide.installation.production value for development instance

Hello everyone,   We requested an instance clone of our porduction environment into the development environment.  We noticed that the sys_property glide.installation.production has always been set tor TRUE for both our development and testing instanc...

Roy5 by Kilo Contributor
  • 1246 Views
  • 1 replies
  • 1 helpfuls

discovery implementation in phases

ours is a mid size company and our CMDB (manually entered) presently is under 10K. I am looking for best practices for our future discovery implementation. Should we do a phased approach? If yes then how many phases should we have and what should be ...

Discovery Through BGP Routers

Hi Everyone We have network in which we are BGP Router as edge router, but the routing table size of these tables are too big, So we have disabled the BGP router exploration. Does any one know any alternate method where we can scan the network? Actua...

Praveen127 by Kilo Contributor
  • 960 Views
  • 1 replies
  • 0 helpfuls

Discovery Implementation - Dev, UAT & Prod

Hello Experts, We are planning to implement Discovery soon and have questions regarding the MID Servers, CIs and the updatesets across Dev, UAT and Prod instances. 1) Do we need to capture all the configuration - Discovery Schedules, Probes, Sensors,...

pauladams by Tera Contributor
  • 1177 Views
  • 3 replies
  • 1 helpfuls

Event & Alert Rules for Cloud Events

Does anyone know if it's possible to create event and alert rules for events logged to sn_cmp_cloud_event?  I'm truly puzzled as to why these events don't come into em_event so we can act upon them the same way we do events from other external system...

John Shores1 by ServiceNow Employee
  • 1432 Views
  • 1 replies
  • 1 helpfuls

Creating a workflow for Knowledge Base Article submission

Hi,I am currently trying to create a workflow that manages the submission of new KB articles. When a new KB article is submitted, the submitter's manager should be notified and will need to approve the submission. When the submission is approved, the...

Resolved! Reference Qualifiers - Adding Multiple Conditions

Hi - looking for some assistance. I believe this is an easy issue which I just cannot get my text correctI have my assignment group Reference Specification as:Use reference qualifier: AdvancedReference qual: javascript:new BackfillAssignmentGroup().B...

andrewdunn by Giga Expert
  • 14538 Views
  • 20 replies
  • 9 helpfuls

UI Action List

In Eureka there is a new field type called "UI Action List". This field allows ui actions to be links in a table list. Does anyone have experience on how to use this field type? We want to create links in a column from a gauge on a homepage to take a...

zschneider by Kilo Expert
  • 4415 Views
  • 14 replies
  • 5 helpfuls

Resolved! Discovery credentials issue with my Windows 10 host

Hi all I'm having an issue testing Discovery credentials with my Windows 10 host. Windows 10 is the same host where MID Server in configured/running. I read some comment this approach usually fails and I was wondering if there is a way around this is...

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Resolved! Oracle Database Applicative Credentials

The documentation for Oracle database applicative credentials for discovery states that the user must have access to the dba_hist_active_sess_history table.  Our DBA team would like to know why this table is needed before granting us this access.  Ca...

tim_sewell by Tera Contributor
  • 2240 Views
  • 3 replies
  • 2 helpfuls

Does service-now have a maintenance mode?

Does anyone know if SNC has a maintenance mode? Basically we want a way to stop users from logging in during a big update or upgrade for a certain period of time. Is there a specific or best-practice way that this can be done? Thanks.