service mapping export
What are the ways to export CIs and mappings (e.g. CSV, XML, Excel, DB, ...) in Service Mapping?Thanks!
Forum Posts
Get-WmiObject : Could not get objects from namespace root\default. Access denied.
Got a new error today while running discovery which I couldn't find on the community or on wiki.Get-WmiObject : Could not get objects from namespace root\default. Access deniedAt C:\Users\test\Downloads\mid.jakarta-05-03-2017__patch2-07-25-2017_08-11...
Handling large payloads - Discovery
Hi,We are facing issues during discovery when the payload attachments that are getting are more than defined size. Seen some properties like below, where payload sizes can be modified but might put instance at risk as per KB0552119 . So wanted to kno...
Sys ID is showing instead of name
Hi AllI am working on a orchestration to create user in OKTA using Orchestration. While this is working as intended, that its creating user and its passing all the information we have, the field for Department and Manager (both are a reference field ...
Discovery - Windows Credential Permissions to function
Hey everyone! I had a question on what is the minimal permissions that Discovery needs to gather data on window devices. We are using CyberArk as an external storage and the security team refuse to provide the permissions that ServiceNOW recomme...
Resolved! Displaying UI Action based on the value in fields
Hello SN Comm,I have a UI Action which needs to be displayed only when there is a value in 2 fields ie Point 1 & Point 2 (without saving the form). If these fields are empty then the UI action should not be displayed.I have set the UI Policy like i...
Resolved! ServiceNow Integration with SCCM
Hi,I have a client requirement to integrate SCCM with Service and i think i understand the steps of integration but i wanted to understand a few things from the conceptual perspective.We are discovering assets in their environment such has (Hardware:...
Resolved! Intended use of the class cmdb_ci_pc_hardware class (Personal Computer)
HiThe builtin SCCM plugin distinguishes between a Windows PC/Server SKU's when creating CIs of classtype s cmdb_ci_computer (PC) and cmdb_ci_win_server (Server). I wonder if the classtype cmdb_ci_pc_hardware (Personal Computer) has become the intende...
How to remove MID server entry from Snow instance
Hi Everyone,I would like to remove a MID server entry from my Snow instance. I have already stopped/uninstall the service on MID server but it is still showing under Snow Discovery with DOWN status.Please suggest how should I process with this.Thanks...
Insert URL link in an Incident
Is there a way to insert a hotlink in an incident? We want the ability to insert a URL link either in the short description or additional comments section and have the link open in a new tab. Any feedback much appreciated!
Recalculate Workflow Timer When Value Changes
I'm using a wf Timer activity to pause until the 'Disable Date" on a Request Item is reached. The next step in the wf runs a "Disable AD User Account" Orchestration activity. Issue: I need the wf Timer to reset if the Disable Date data/time is chan...
Instance URL via JavaScript
I usually only use this code to create links within comments or e-mail notifications: var html = '<a href="/nav_to.do?uri=' + current.getTableName() + '.do?sys_id=' + current.sys_id + '" target="blank">' + current.number + '</a>'; Are there any s...
Resolved! Communication Encryption between MID server and target devices
I was wondering what kind of secure communication is happening between MID server and target servers while they are communicating during discovery. Can this be pulled down via wireshark? Or is it encrypted with some algorithm of some sort.- AL
Resolved! Discovering Individual IPs in a IP range list (not Range Sets)
i have a list of IPs to discover. It is not a IP Range set, they have provided a list of about 500 targets to discover initally in an excel column (just IPs not mask information):IP Addressxx.xx.x.xx xx.xx.x.xx xx.xx.x.xx xx.xx.x.xx xx.xx.x.xx Based ...
Resolved! CyberArk Integration with ServiceNow for external credential storage
Hi All, As part of discovery and Service Mapping effort we are trying to integrate CyberArk with ServiceNow for external credential storage. Gone through the documentation available at https://docs.servicenow.com/bundle/istanbul-it-operations-managem...
