Resolved! Instance Performance
Hi Guru's, Does anyone know what the performance capabilities are of a ServiceNow instance? i.e. How many concurrent users can login, log tickets at any given time? Is there any information out there regarding this
Forum Posts
How is the install_status on network adapter set to absent
I am working with a client trying to understand how CI's like network adapters and IP addresses get set to a status of "Absent" if they are not being scanned any longer. We used a windows server in the lab as our test subject. We discovered it. L...
Resolved! Event fields not populating when executing api post
Hi, I'm very new to the community and to Service Now Event Management. I'm building a Ruby script that will post events to my Service Now Event Management instance. So far I am successfully, at least it appears so, events. The Events show up in...
Checking for form load
Is there a way to check if the form is completely loaded and all the UI policies are applied before user takes any action on the page. In one of the instance user is on very slow internet speed so while form is loading he take action and hit submit b...
Resolved! Fields showing sys_id instead of String Value
We have an issue where in the fields are showing sys_ids instead of String value after the incident are closed.The value are showing as sys_ids for the users who are not admins.However, for Admins as well the list view also shows the sys_id and if yo...
Service Mapping setup
Hello. I'm trying to setup Service Mapping on my instance. I have Linux Server which has a few monitoring system on Apache and MySQL server. After discovering of server I'm getting next result.I have created a new Business Service and select TCP Clas...
Configure Discovery to stop after classifcation
In the documentation for creating a discovery classification. It says that it is possible to configure discovery to not trigger the specified exploration probes:Triggers probesSelect the exploration probes you want Discovery to launch. These probes...
Resolved! Use string filters in REST API queries
Hi,I am trying to filter the responses for REST query`https://XXXX.service-now.com/api/now/table/sys_db_object?sysparam_query=sys_nameLIKEDia`I read that the sysparm_query=column_aISNOTEMPTY would work. As documented in How do I filter empty rows wit...
Home page and URL needed
How do I create or get access to my home page url so I can send the url in email so my customers can click it and be lead right to it?
Resolved! CMDB populates CI name in lowercase
All, Our CMDB is being populated with the CI record in lowercase. Is their a way that we can get the CI to discover in the proper case of how the device is configured?
ServiceNow Integration with BigFix
Hello everyone, We are planning to integrate BigFix software data with ServiceNow discovered software data. Now, we need some guide lines on how to perform this integration so we can plan for the requirement. Response is appreciated.Thank you,Rajeev ...
Setup Event Management
I am a newbie in Event management and I can't understand how it actually works.I have a Linux-server and I'm trying to set up a monitoring of some services and availability of host. From my understanding: I need to create a new "Connector Definition"...
Record not found
I have a user that has an INC0026951 in her groups open INC. However, when she tried to open it, she gets a "record not found" error. When I log in as admin to delete it, I can not find it, I get a "record not found error so I am not able to delete i...
How is the short description in an Incident populated from the alert?
For Event Management we are sending events to ServiceNow using the REST api. There is only one field for description appropriately named Description. When an event moves to an Alert and then to an Incident, the Short Description is added. I would lik...
Asset Management of Cables and Adaptors
Hi,Does anyone have any experience or recommendations for how to manage items such as Ethernet cables, HDMI cables, HDMI > DVI adaptors etc.? We want to be able record how many we have and how many are in use and how many are in stock and where. We i...