ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Mapping CIs in Azure

I'm learning to use Cloud Discovery to find CIs in Azure.  The Azure Subscription has many related sections that have filled with CIs such as Azure Virtual Machine Instances, Azure Virtual Networks, and more.  You have to be a discovery admin to view...

Ron S_ by Tera Contributor
  • 1551 Views
  • 4 replies
  • 1 helpfuls

Resolved! Discovery is not populating Software Installed

Hi The Software Installed tab in Windows Discovery Status is showing empty for all the discovered CI(s) The Discovery console definition shows like this   Can you let me know why Discovery is not picking up the software installed? Thanks      

find_real_file.png
Fredo1 by Giga Expert
  • 3160 Views
  • 4 replies
  • 0 helpfuls

Creating third party vendor user accounts, in ServiceNow

Hi all, Having some trouble with creating user accounts. We operate a co-sourced helpdesk, where the previous ServiceNow owner here in my company had a single account that was shared among end users in the third party vendor. I'm not happy with this ...

Unable to export Sys_id form sys_user table

I have a list of sys_ids of the users. I am querying the sys_user table with this list of sys_ids. from the result set i am trying to export the data. The data include the user_id, full name and sys_id. My issue is that when i export i am not seeing ...

Discovery not creating IP affinity records

Hi All I am trying to perform discovery, even though with successful discovery, IP affinity record is not getting created. But while I am performing discovery using mid server IP, it creates record in IP affinity table.  Also when I am trying to perf...

Praveen37 by Kilo Contributor
  • 2074 Views
  • 4 replies
  • 0 helpfuls

Resolved! Hardware Model Normalization

Hi,We have to normalize the hardware model which is created form discovery like:OOTB discovery populates as below:Display Name:IBM BladeCenter HS22 -[7870C4U]-Name:BladeCenter HS22 -[7870C4U]-Manufacturer:IBMModel Number:emptyOur Goal:Display Name:IB...

Resolved! Is there a way to set user_password via script?

Something that's come up a couple of times, now, is the need to set a default password for a set of users (generally because we're about to kick off UAT).   I've tried scripting it before, and have never had any success and inevitably have to just do...

rushputin by Mega Expert
  • 17156 Views
  • 9 replies
  • 27 helpfuls

Resolved! Discovery in Multiple Domains

Hi All   There is a requirement for which we have to perform discovery in 9 different domains. Can anyone tell me how we can achieve this by using one midserver in particular domain? I have read many articles saying to enable powershell in midserver ...

Praveen37 by Kilo Contributor
  • 1551 Views
  • 2 replies
  • 0 helpfuls

Resolved! Set user time zone to default to location time zone

I would like to be able to set the time zone for a location and for users that have that location in their user record, to have the location time zone as their default time zone. As our proposed feed of user data does not indicate time zone preferenc...

shill by Mega Sage
  • 5823 Views
  • 10 replies
  • 5 helpfuls

Linux Discovery issues CSH

Linux Credential has been tested and validated via the "Test Credential" Added csh to the MID Servers mid.ssh.shells_supported Configuration Parameter Added "allow_unsupported_shells" = True to the Unix - Classify multiprobe   When I run discovery er...

_benow by Giga Expert
  • 2155 Views
  • 3 replies
  • 2 helpfuls

Approaches to easy reporting on assignment group history?

My team gets regular reporting requests from service desk leads for historical reporting on incident assignment.   A typical request is "I want to see all incidents opened last month that were assigned to my groups at some time." I haven't seen an el...

Resolved! How Mid server run probes

How does discovery happens through mid server while discovering? Does mid server send probes to certain number of IP's parallel or it discover CI's one after another?

Gowtham2 by Tera Contributor
  • 2050 Views
  • 2 replies
  • 2 helpfuls

Resolved! When does last_discovered get updated?

Some classes get their "last_discovered"   (most recent discovery) attribute updated, some don't.What updates last_discovered ?Why do some classes get this updated, why do others not?Our users want to see the "most recent discovery"   date and time. ...

mb27 by Tera Expert
  • 7756 Views
  • 5 replies
  • 5 helpfuls