Missing events from SolarWinds

Karthick Nagara
Tera Expert

‎05-06-2022 05:16 AM

Hi,

Im using Solarwinds connector to get the Events for alert creation.

My stakeholder says that some specific events are not found in ServiceNow . Especially a set of events where NETOBJTYPE starts with UND. Ideally the connector is supposed to pull all events from the source is what I understood.

Im looking for a place in servicenow to check the raw events that we receive from Solarwinds .Something like payload.

Can someone help me in this troubleshooting.

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Peter Delf
Tera Contributor

3 weeks ago

ServiceNow have advised that this will not carry this forward as a product enhancement on the back of the support case we raised with them.  They have suggested raising an Idea, which would need other affected customers to up-vote to take forwards -
https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=e5522a2593a17e908960fb2d6cba10c5&s... 

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