ML Based Service Mapping

[Anand D]

Hi,

So i have the list of ML powered candidates but not an easy task to identify the possible application.

Next is the All Suggested Application lists which has the possible group names. Each entry has an option to "Discover application "but it never created a Service Map. The only way i can create a map is using the candidate list from ML powered list.

Next is the entry from Service Mapping -- Home -- Candidates .. this one has a bunch of entries which i can create a map .

Question is should i be looking into ML Powered Candidates list or the Candidates list from SM -- Home ??

[SK Chand Basha]

Hi @Anand D 

1. Service Mapping Candidates: This list contains entries specifically from Service Mapping, which could include applications or services that have been identified through the service mapping process. Service Mapping typically involves discovering, mapping, and monitoring the relationships and dependencies between various components and services within your IT infrastructure.

https://youtu.be/YPti8osT7hU?si=7ikM5VrPVN06cTBU

Mark it Helpfull and accept the solution !! If this helps you to understand.

[ganeshpa]

@Anand D 

You should check ML Powered Candidates list : as this list is suggested by ML.

Candidates list from SM -- Home : is the classic way of mapping application.

https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/service-mappin... 

[Anand D]

Hi Ganesh,

One of the video shows that we can create a map by "Discover Application " for an entry from the Application Suggestions list from AFP dashboard. I tried it for 5 entries and did not see any entry in Mapped application Services list.