Move KB Articles to New Instance

[allison_holt]

Hi all,

We are doing a re-implementation and starting from scratch in Fuji.   We have Fuji stood up in our test instance for development and want to move all of the KB articles that are currently in production (Dublin) to the Fuji instance.   Is there a way to export all of these articles and then import them into the new instance?

Thanks!

A.

[shimongabai]

Hi Allison,

Here is a wiki link that explain you how move data from one instance to another (using HTTP and XML).

Importing from Another ServiceNow Instance - ServiceNow Wiki

[Jim Coyne]

You can actually just export the articles to XML and then import them into the new instance with "Import XML".   Any attachments will be included.

Depending on the number of articles, you can filter them down by some criteria and export the list of articles in chunks.

That will include the original KB numbers and created by and created dates, but it is the easiest way to do it.

[vps]

By Doing this, images which are in the documents are not moving. Any idea how to move complete knowledge articles(with screen shots) to another instance?

[Harsh Vardhan]

have you tried with updates set?

Data records can be captured, but you need to do it explicitly.

Go to the list, select which records you want to capture and then use the list choice UI Action option "Create Application File".

here you can find my answer. hope it will help you

Update sets capture what?