Service Mapping for Software and hardware model
Can Service Mapping provide the details/view of software and hardware model? Or Enterprise Architecture - TPM needs to be used for this? Your response will be greatly appreciated.
Forum Posts
Discovery Error: Error in Horizontal Discovery Sensor for Horizontal Pattern: Payload was in an unexpected format, the payload will not be processed
While trying to discover a Switch I am getting the following Error: Error in Horizontal Discovery Sensor for Horizontal Pattern: Payload was in an unexpected format, the payload will not be processed
Service Graph Connector Entitlement
Hi, can someone please confirm if com.snc.cmdb.wiz connector is included under ITOM discovery licenses or is it a paid connector?
Resolved! Update group members count in group(sys_user_group) table
Hi Everyone , I have got a requirement where i need to update group members count in one of the field in group table , for this i have created one field -u_member_count and updated the below script in fix script . and i have around 30k groups in th...
How to service map the AKS Kubernetes CIs with the Application Service
Hi Everyone, We are using pattern based discovery method to get the Kubernetes CIs for Azure. We are successfully getting all the CIs using the Kubernetes pattern which is creating schedules for each one of the clusters. We are getting all the tags a...
Availability Group
Hello Team, May I know what is Availability Group in service now discovery? and Availability Group name for SolarWinds SQL Database Cluster. Consists of 2 server. Does SN discover Availability Groups?
Print lable based on location table
My client would like the ability to print a shipping label from the location table. For shipping of hardware to stores. From the Locations table is there a way to print a lable? Currently, it is done manually create shipping labels for packages. Any ...
ACC V not populating install location of Installed software for Linux Servers
Hello,We have implemented ACC V on Linux Servers we see it brings software installs on that machine but does not brings install location of software
Agent Client collector enable-patterns-on-agent mass update
We are setting up Agent Client Collector Visibility.We will use it for Service mapping as well as horizontal Discovery.To use patterns you need to set enable-patterns-on-agent : true This is not default when installing the agents.What could be used t...
Workflow and Rest Message
How do I create a custom activity that fetches the rest message variables and process the data in it ?
Resolved! IRE and Discovery
Is it an accurate statement that if we are discovering Windows Servers via ITOM Discovery, the IRE (if configured properly) will address duplicate CIs, but if we are also bringing in Windows CIs via an API with a 3rd party tool - the IRE will not add...
Resolved! Cohesity Discovery in Azure Environment - Parse Error
All, Trying to discover Cohesity in the Azure Cloud environment and getting error below. {"errorCode":"KInvalidInput","message":"Error while parsing request body: invalid character 'J' in string escape code"} Please note that we are successfully disc...
Discovery of IBM Websphere MQ Queues
Hello,We are facing some issues with the discovery of the IBM Websphere MQ Queues. We have Discovery implemented and we are able to find the MQs [cmdb_ci_appl_ibm_wmq] as the pattern WMQ On Unix launches in the appropriate server during horizontal di...
Scheduled job - Out of Memory error
We have a scheduled job that is updating Business application and some other tables. We got an error saying 'Multiple nodes restarted due to Out-Of-Memory error. Please let me know why we are getting this issue and how can we fix it. We have other si...
Resolved! How to customize pattern for populating firmware version for cisco devices
Hi All,Hope you are doing good. We are in the process of discovering network devices and found that SNMP-Classify sensor was customized to populate the firmware version of Cisco and Fortigate devices with the below piece of code. Because of this cus...
