Let me preface this discussion by stating that we create an Incident for ALL Alerts currently. This has led to a large number of Incidents that auto-close themselves in less than 10 minutes (before most of our support groups can even assign them to a...
Hello, I am looking away to delay an auto incident creation for a little bit like 5 or 10 minutes. I tried it on the Alert Managment rule using filter conditions on Created or Updated, but that does not seem to work. Any ideas on how this can be achi...
Hello folks, Can anyone provide me step by step configuration of agent client collector on MAC devices.Any quick help is appreciated. Thanks,Pranita Bahuguni
Hi,Since about a month ago we have an issue with some of the Load balancer services being set to Status=Absent. This happens to load balancer services (cmdb_ci_lb_service) that have not been discovered, which means to me that CI deletion strategy sho...
Hi, I am currently setting up the Linux Discovery, and we have opted to use the SSH Private Key, and I have received the pair, (both private and public key), I understand that I will add the private key in the SSH private Key within the credentials i...
Hello All,We create an Incident for memory depletion. This has led to many Incidents that auto-close themselves in less than 10 minutes (if the resources free up memory ), we receive an alert on stability which would resolve the incident. We are look...
Hi everyone,Did anyone try to integrate SNOW to AWS via AWS JS SDK (https://github.com/aws/aws-sdk-js)? We have a task to automate AWS Workspace creation and preferred not to use AWS Service Management Connector for specific reasons. The idea is tha...
Hello Everyone!! How can we implement the agent based discovery in multiple environments(Dev, Test, Prod) . Machines data should be populated in all of the three instances, How can we configure the agents.
A business service created via HTTP(S) end point does not show a complete map and instead, the map stops post identifying the load balancer and throws the errorMissing pattern-based outgoing connections from load balancer. Please check the correctnes...
Hi All, I need to perform ACC-V. Only need to open the 8443/tcp port for targer OS to MID server, right?No need for 443/tcp. Thanks.
After configure then validate the mid server in servicenow test instance but still is empty how to resolve this issue?
Can someone help me how i can use discovery behavior in discovery schedule.
Hello Guys, I am working on a custom pattern and running into an issue. I can hit an API endpoint and return a string value for a device/hostname. I am then trying to map the returned value to a reference field to the cmdb_ci_computer table. I do rea...
Hello. Has anyone connected servicenow ITOM with db2luw on AIX/linux? The content below is the 'IBM Db2 on Linux database discovery' section of servicenow ITOM, but I don't think I can do it according to that manual.https://www.servicenow.com/docs/bu...
Hello Experts, Discovery is not able to pull the serial number for Zebra model printers and some other model firewalls. Is there any reason why there is no serial number being returned for only these specific models? Other than serial number, discove...
