Discover a Zscaler appliance
We have a dozen or so ZPA Zscaler appliances on the network. We are not able to discover them even though we have SSH credentials. How can we discover these devices?
Forum Posts
Citrix Netscaler Load balancer showing incorrect CI name with same serial number
Hi All, Please anyone help me on this. screenshot attached.I am getting a bug while discovery of Citrix Netscaler Load balancer, Its runnning on Virtual Server as a load balancer.I am trying to discover 3 IP addresses for load balancers which are con...
Is it possible to set data source precedence between serverless and ip address discovery schedule
Hi Everyone, We are encountering an issue with fluctuating CPU count values; when the IP address discovery runs, it reports different values compared to the serverless Kubernetes discovery. We want to prevent this inconsistency by giving higher prec...
Issue with AWS Discovery - VM Relationship and Virtual Field
Hi everyone, I’m working on AWS Discovery, and a Windows server hosted on AWS is not creating the "Virtualized By" relationship with the VM instance. Additionally, the "Virtual" field is not being set to true. Could someone kindly help me understand ...
Discovery Issue-Linux Devices-Unsupported Shell
Issue:Linux Devices have stopped getting discovered.Steps Done:Password reset as earlier error came as Password Expired. After Password reset error resolvedNow getting error as Unsupported shell 'bash'. Supported shells are [tcsh, csh, true], and Bou...
Alert is created even though no event rule is applied
We use event management.We manually triggered the event in a condition where no alert was created to verify.However, the alert is created and the following message is displayedmessage:Event rules are not applied.so an alert is being created even thou...
What does it mean by 'Create multiple connections' in SG-connector for Azure?
Docs here say "You can create multiple connections by clicking Add Connection."https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/configuration-management/task/configure-azure-integration.html The Official Blog says "Creat...
What configuration is required for Impact Tree population?
Hi All, I am working on a POC and wanted a brief information/story on how Impact Tree is populated and what are the perquisites to form the same. Also if there is any product documentation describe the same then please share it across.
Guide to Set Up Domain Separation in ITOM Module with Global MID Servers
Hi, As an Architect, I was recently asked to provide a best possible solution to implement domain separation for ITOM Modules for a Service Provider (with around 500+ customers) with limited number of MID Servers. Our Client didn't want to have MID S...
Google cloud platform discovery gets an error
Hi Team, While configuring the google cloud platform discovery I'm getting following error "Provided account id is neither a GCP Folder nor a GCP Project Pattern name: Google Cloud Platform (GCP) - Validate Service Account"The account id is correct a...
Need Lab session for Event Management from Basic
Need Lab session for Event Management from Basic
Resolved! Hard to understand Datacenter, Zones, Computer Rooms and racks
Hi all, I'm trying to create CIs for racks, datacenter, datacenter zones. computer rooms.It's hard to understand. Please help me. Customer wants to use hierachy for "datacenter buildings" -> "floors" -> "rooms" -> "racks"Is "datacenter building" is d...
DataPower Domains Discovery
Hey Guys, Is there any out of the box classifier for below pattern? DataPower Data Power [cmdb_ci_app_server_datapower] If there is no OOB classifier, Any guidance on creating a one is highly appreciated.
Resolved! Is there an alternative for g_form.isNewRecord()?
Hi I want a similar method as g_form.isNewRecord() to return true on the submit of a form to be used as a condition for changing a field value using:"g_form.setValue('u_customer_state', 'Assigned');" as this work everytime when i use it in the else p...
Discovery: Set location for wireless access points, Network switch pattern in an extension
We have created an extension to Network switch pattern for wireless access points, it creates records but does not populate location. How can we populate location?
