Hello All,Is there any way to find out genuine errors in discovery. I have to create report for only genuine errors. I have create a report for active error but not able to filter only genuine errors. Any answers/suggestion are welcome. Reagrds,Akash
Hi all,In lab 3.01 of the Service Mapping Fundamentals training a credential need to be setup and tested against IP address 192.168.0.5. When testing the credential, the IP address is not reachable. Is there another IP address that I should use? Thes...
My company has recently begun its journey into the world of CMDB and ITOM. Last week I started a base scan of our Azure subscriptions and on the cmdb_ci_compute_template table, we've discovered 240,000 CI's that appear to just be base machine templat...
I'm having difficulty discovering an IBM Z/OS mainframe (ACF2). Below is the complete error message I'm seeing in the Pattern Log. I originally thought it was a permissions issue with the SSH cred but if I run Pattern Designer (out of the box IBM z...
Unable to setup ACC Listener in Workgroup server. i am getting error The creation of WebSocket is allowed only for leaf domains. anyone can help on this, Thanks in Advance
Hi All, By default value of evt_mgmt.active_interval property is 14400 sec. This means that if an alert is closed and a new event is generated within 4 hours which matches the same message key then the existing alert is reopened.If we change this pro...
You recently requested the "Discovery" plugin to be activated on your personal development instance: dev346823. Unfortunately the plugin was not activated. Please report this issue in the Instance Help section of the ServiceNow Developer Community. P...
Hello Friends, I have a query (kind of confusion) about 2 tables. If I would like to discover SAN and NAS devices, in which table disk details would be stored ? I came across 2 tables i.e. cmdb_ci_san_disk in case of SAN device and another one is cmd...
Its my undertanding that alert management rules only trigger on a update to the alert record. Is there a way to leverage an alert management rule based on the age of the alert? example increase severity if open after 30 minutes. My guess is no s...
Hi Team, I am doing IP sub-net based discovery which includes Windows Server, Linux Server, IP Switches, VCenters. Credential for all these devices were configured and tested successful. Now I want to generate a report of all the devices discovered w...
Hi, we want to use our CyberArk Credential Storage without installing AIM API Client. Therefore we followed the documentation (https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/product/credentials/concept/external_cred_storage_co...
We have several cloud schedules created. All of them completed successfully and then trigger the corresponding VM Configuration Item discovery schedule. However, for one of them the cloud resources discovery completes successfully and finds 39 VM Ins...
Discovery Layer2 is updating the switches to servers connection in dependency view maps but the same is not available in cmdb_rel_ci table. This table is essential for alert correlation as per servicenow document. Want to achieve network alert as Pr...
Is it possible to correlate server and network, related alerts by using CMDB correlation in event management? The relationship is represented in the attached ImageIn my scenario:The server alerts are grouped as CMDB but IP switch (Network) creates ...
What is the benefit of using SLA in problem form? 1. On which state should I pause the SLA? 2. On which state should I complete the SLA?