Move KB Articles to New Instance

[allison_holt]

Hi all,

We are doing a re-implementation and starting from scratch in Fuji.   We have Fuji stood up in our test instance for development and want to move all of the KB articles that are currently in production (Dublin) to the Fuji instance.   Is there a way to export all of these articles and then import them into the new instance?

Thanks!

A.

[Jim Coyne]

You can export them from the list view.   Query for the records you need and export from there.   That will include all the records in the list.

You may have to filter on the Created on date in order to break up you export in case the file ends up being too big.

[vps]

I cannot export the Knowledge Images from the list page. it is not exporting the img file

[Jim Coyne]

Did you try exporting them as XML and then importing the XML into the other instance?

[vps]

Yes. I did this with export-import still the images are not coming.

Just to make sure I am talking about the images which are in the text area.

[Jim Coyne]

Did you try exporting from the "db_image" table, accessible from the "System UI \ Images" Module?   If you filter the list (try just 1 image for now) and select "Export \ XML", you should end up with an XML file with the image "data" within it.   It will not contain the image "files", but a bunch of records that make up the image.