Multisource CMDB use

[Annie11]

Hi All

Can anyone  please  explain me how to use Multisource CMDB  inorder to improve the Asset and CMDB improvement. we need (com.snc.itom.discovery.license) plugin to be activated on SNOW instance and manually add these property ??

glide.identification_engine.multisource_enabled

glide.identification_engine.multisource_cmdb_ci_enabled​

glide.identification_engine.multisource_non_cmdb_ci_enabled

glide.identification_engine.multisource.query.batch.limit​

glide.identification_engine.multisource.query.max.limit​ 

• Type: numeric
• Default value: 10000

Please note : I dont see type Numeric on my instance

glide.identification_engine.multisource.recompute.max.ci.limit

What next ??

Thanks Annie

[Anil Lande]

Hi,

You have to install plugin Multisource CMDB.

Please follow below link for more details:

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/configuration-management/...

Key point from above link:

Enable Multisource CMDB
Activate the ITOM Discovery License (com.snc.itom.discovery.license) plugin.
Add the Multisource CMDB system property glide.identification_engine.multisource_enabled and set it to 'true'.
By default, Multisource CMDB tracks discovery source information for CIs from both CMDB and non-CMDB classes. You can independently enable or disable tracking data for CMDB and for non-CMDB classes, using these system properties: ​
glide.identification_engine.multisource_cmdb_ci_enabled​
glide.identification_engine.multisource_non_cmdb_ci_enabled

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/configuration-management/...

Thanks

Anil Lande

[Annie11]

So after the plugin install and setting sys_property . Configuration of CI reconciliation rule is the next step to proceed, When multiple discovery sources attempt to update the same CI attribute. Right ??

[Anil Lande · Accepted solution]

Yes, you are right. When you have multiple sources to populate your CMDB then you can use Identification and Reconciliation to keep your CMDB updated with multiple sources like SCCM, Discovery or any other discovery solution.

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/configuration-management/...

It ensures duplicate records are not created for same CI when it is discovered by different sources and imported into ServiceNow. 

Thanks,
Anil Lande

[Annie11]

Hello Anil

In which case , below 2 properties needs to be set as true . As per current configuration SCCM pulls data from SCCM into ServiceNow instance. . So is it advisable to enable these 2 properties as well .? 

• glide.identification_engine.multisource_cmdb_ci_enabled​
• glide.identification_engine.multisource_non_cmdb_ci_enabled

Thanks 

Annie