Resolved! Laptop CI name not updating
Hi Folks, Our support desk named a laptop, but the CI appears to not be updating on ServiceNow (still has old CI name). Shouldn't this update via Discovery? Thanks in advance.
Forum Posts
Resolved! Deactivate Incident Creation for Certificate Management
Hello!We have gone live using Certificate Management in our instances but I am needing to disable the job that is creating incidents for expired certificates for the time being. I've searched scheduled jobs, events, BRs, etc but I'm drawing a blank o...
Trying to do Boundary mark in service mapping but its not working.
Hi everyone, I am new learner of service mapping. I am trying to do the boundary mark of extra CI in my service map. After right click on CI then it showing me boundary mark option but if i am trying to click on boundary mark, its not working again s...
Resolved! How Related IPs ("CI IPs" tab) are maintained?
Hi, We have a couple of servers that have been refreshed and one of them has both, the new and the old, IP addresses listed in the "CI IPs" tab. Running "ipconfig /all" shows only ONE IP per server. If we re-discover both servers they are updated bu...
What is the setting in the CI so Discovery doesn't scan it? I've added a screen shot of the field that has to have an opt
There are like 15 options in the Discovery Source box. What option should be selected if I do not want Discovery to scan an asset? thanks
ServiceNow Discovery/Mapping causing multiple login failures on Linux Servers
Hi All, We are observing multiple login failures attempted by ServiceNow Discovery on Linux servers. I understand if SSH credential is not valid to that server and it will trying all SSH type credential that is acceptable. will there be more scenario...
Is it possible to discover browser extensions using discovery?
Is it possible to discover browser extensions(specifically Chrome) using Discovery? If yes, Please guide me on how. Thanks in advance!
Key Values table
Does anyone know if there is a way to identify what discovery (GCP, Azure, Kubernetes) created the entries in the cmdb_key_value table?
How to Discovery AWS Account ID?
We are looking to Discovery the AWS Account ID so we can associate it with all Classes discovered from AWS. We added the field "AWS Account ID" on cmdb_ci table so that it would filter down to all child tables. We particularly need this data on the ...
Any free Tools suggestion for checking SNMP or OID of discovery
Hello NowCommunity, Does anyone know some free tools to troubleshoot/Validate SNMP and OID? This is used for Discovery Thanks and Regard
How do I run Discovery on the Mid Server that is running discovery?
I am currently running into issues where Discovery is not Discovering the Mid Server that is being used for Discovery. In other words Discovery is not able to Discover the mid Server that is running Discovery. Any suggestions on why this would be hap...
Adding fields to Additional information field on an event (via connector definition)
Hello, I recently began using the vCenter connector with our Event Management module in ServiceNow. Is there anyway for the vCenter connector (and other connectors) to be modified to pull in more fields for the 'Additional Information' field of an ev...
Running NSLOOKUP command for all the CI
Hello, I have requirement to capture the storage device names using nslookup command. This command I need to run locally on MID server and then update the storage device name. How can be this achieved? Thanks, Richa
No shell detected and probe parameter 'allow_unsupported_shells' is set to 'false' .. but
trying to run a linux discovery credential works with 'test credential' No shell detected and probe parameter 'allow_unsupported_shells' is set to 'false' .. BUT only on one of my instances (my sandbox). The login credentials and shell work on t...
Resolved! Unable to connect SCOM from instance after upgrade
Hi All PFA screenshot , After upgrade to Orlando , I am not able to connect SCOM from my dev SNOW instance Error:: EVENTS-------------------------------------------------------------Credentials not found, id: 05d5fd431b8b9450081862ce6e4bcb42testEve...
