Resolved! How can we reset the view count and use count of knowledge Article?
How can we reset the view count and use count of knowledge Article?
Forum Posts
How can I view the Discovery blacklist?
Hello. I have been fighting with getting consistent, SUCCESSFUL discoveries completed and it seems like there are many issues around classification and identification that are still lingering. With that being said, I have noticed a lot of inconsist...
Resolved! vCenter Discovery
Hi,I am trying to setup discovery for vCenter. So I am currently working with respective team to get the read only access to vCenter. Do I need to work on credential stuff for vCenter discovery and may I know the next steps i need to follow to setup ...
Scheduled Report of the On-call "Rotation Schedule Report"
We would like our users to receive a daily scheduled report of the "on-call rotation schedule report." Currently, one has to go to this page and manually run the report. Can this be automated? Any suggestions or insights would be greatly appreciated....
Resolved! Discovery on private network without access to internet
We are currently discovering our corporate network and we have an isolated network that is not allowed to connect to the internet that we would like to start discovering and possibly some orchestration.Is it possible to install a mid server in the is...
Resolved! Storage Discovery when port 427 is refused
Will storage discovery work if during Shazzam SLP Probe on port 427 is refused but WBEM/5989 is open? What is the purpose of the SLP port? Background: we are trying to disocver a EMC XtremIO. According to EMC support port 427 can't be opened - only 5...
Event Custom connector - Test connector fails-failed to run 3PC java.lang.ClassCastException
HI experts We have developed a custom connector to get events from Polycom The connector is working fine and creates events . But the Test connector and Midserver agent logs always log this error whether its running from Test connector or using the ...
Process of decommissioning an Asset/CI
Hi ServiceNow Community, I am interested to know how users of Assets/CIs in ServiceNow handle the decommissioning process, particularly for virtual servers. We use ServiceNow discovery and also the VMWare discovery. For every virtual server, we have ...
Why I got this error: Error; job finished with status ERROR: SSH channel 116 timeout in state TERMINAL_REQUESTED. (timeout.channel_ready = 120000)
We're evaluating the Fuji Patch 10 version of Discovery and I had problems with a probe, The Linux Storage Probe.It kept returning this error:Error; job finished with status ERROR: SSH channel 116 timeout in state TERMINAL_REQUESTED. (timeout.channel...
Issues Creating a Data Refresh Rule
Hello, I'm having some issues on task 12 on configure the CMDB (Paris):This is what I currently have in the CI Class Manager > Data Refresh Rules Please help. Thanks
Resolved! Sys_id to string value.
I'm new to service now administration so please bare with me. I'm building a form and I need a few fields to autofill the information and its returning the user name as the sys_id not the string value. any help would be greatly appreciated function...
Resolved! How to grant access to CMDB Query results to other fulfillers
Hey Community, I've recently started playing around with CMDB Query Builder to build a report of Business Applications and their downstream relations. I've finally got the results I want and have built a report. It would appear that the query results...
Queries on Install status and Operational status in CMDB
Hello Experts, As I'm new to ITOM Module, I need help to understand when to use these values or what exactly they define. I tried adding a few pointers for install status. I'm not sure if these are the correct details. Need your assistance to update ...
Resolved! Discovery updating and creating new record
Hello all, I have a query regarding identifier rules. Suppose I have two identifier rules.Rule 1: It checks the uniqueness of the serial numberRule 2: It checks the uniqueness of the nameNow, suppose a discovery run and brings some CIs. So, CI will f...
Resolved! SCCM Integration Ports
Hi, We are doing SCCM integration with ServiceNow . While Testing connection it gave 1433 port connection error. What ports do we need to open is it only 1433 or there are more for SCCM integration we need to open? Thanks
