what is snow agent
May I know what is snow agent ? Explanation with examples would be appreciated
Forum Posts
Resolved! Ubuntu Mid Server is stuck in Validating
Dear Community, When setting up MID Server under Ubuntu the configuration get's stuck in the last step: Validation of the MID Server in the ServiceNow instance. I have checked time zones on the ServiceNow instance and the VM hosting the MID Server, b...
Resolved! Authentciation failed during clone request
Hello All, I have successfully cloned our dev instance from production instance.When am trying to clone our test environment am getting error like authentication failed.But user name and password is correct and also I have admin access in test enviro...
Is there an easy way to copy a discovery pattern?
I want to use our existing "Linux - Server" pattern to server as the identity pattern for another Class of servers which run a Linux-like operating system. The pattern is essentially the same but with a few more shared libraries included which are sp...
Recurring support tasks
I have a need to set up recurring operational support tasks that are not Incidents or Changes. For instance, rotating backup tapes, monitoring application work queues, and other administrative/support activities that need to be done on a daily/weekly...
Firmware Version not getting discovered for - cmdb_ci_ip_router
Not able to Firmware Version not getting discovered for - cmdb_ci_ip_router
Relationship Health Results query
Hi Community, New Learner of CMDB and want to know, Why records are created in "Relationship Health Results", From docs I was able to get to know, if relationship between the Parent and child differ then record is created(by relationship schedule job...
MID Server in DMZ - What could an attacker do with the MID Server (java service) if they were able to compromise it?
I recently proposed adding a MID server to our DMZ to discover a server we want to include in an application (service) map. My security team had multiple questions, but I was hoping to get feedback from the community on the following: What could an a...
Resolved! patterns - location of a called script (storage.bash)
I am trying to troubleshoot the linux server pattern .. the linux - storage section and stumbled upon a ssh call to execute storage.bash How can I see the commands this script is running? Does this script come from servicenow? Thanks in advance...
Identification CI Errors: Update failed with error
Hello experts, I am getting this error in pattern for a few windows servers: Identification CI Errors: Update failed with error: Commit was not attempted due to other errors. I see a couple of threads in community but non is resolved. I also went to...
Resolved! Is ecc_event the same as ecc_queue_event?
For our initial rollout of Discovery, I want to change the default retention setting from 7 days to 30 days for the ECC queue records.The product documentation (Quebec, Rome, San Diego) references the following two tables: ecc_queue_event ecc_queue I...
MongoDB Atlas
Hello, I need to discover MongoDB Atlas for our CMDB monitoring process. Do you have any documents or examples to show how to do this in Service Now instance?
Nutanix Discover
I am setting up meetings with Engineers in multiple regions to try to resolve issues we have discovery Nutanix hosts and Servers. We have multiple PrismCentrals setup, and all seem to pull in some objects but not others. I am having difficulties un...
What is the syntax to access pre pattern execution variables from inside a service mapping pattern
I need the sys_id of the server the pattern is running against. I know this value is found during pre pattern execution because I see it in the Pre Pattern Execution section of the discovery log. In the list it shows "computer=<server sysid>. I c...
