Hello, We've been facing an issue with AIX server where the IP address is being wiped out or IP Firewalls IP being added in the field. We run discovery every week and discovery writing the correct IP address to the server record but next day IP being...
Hello, I am Discovering Ricoh printers across our footprint using a Custom SNMP OID Classification: The challenge I am having is to distinguish between Model IDs. The only way I nave been able to have these devices discovered as printers us by usin...
Hi, I have a field "Beneficiary" on an order guide . This field is populated on the order guide form. I wrote a catalog client script to make it readonly on the first tab .When I go back by clicking on " describe needs" button, I want...
Hi everyone, Looking for any guidance over the following errors from a Switch discovery. Currently it errors out with "Failed Exploring CI Pattern, Pattern name: Network Switch, To Check Pattern Log Press Here" The following errors are from MID. Kee...
Overview Can I enable the error message "x.x.x.x is not a reachable host (no response to target ports scanned by MID)" when I run a Scheduled Discovery? I receive that error message when I run a Quick Discovery, but I do not receive that error messag...
In terms of laptops, is there a way to discover and create Asset records for the docking station and monitor(s)? It can be as simple as just knowing there is a device, but hopefully could pull a serial number or some identifier. Can it be done with D...
Good morning, I'm noticing that we're getting some duplicate CI's from SCCM after machines are imaged. This appears to happen because SCCM generates a new correlation ID for these machines and during the SCCM import it attempts to match a correlati...
Hi - I'm hoping someone might be able to share some Best Practice information with me regarding CI Lifecycle Management, and specifically, how to correctly Retire CIs (mainly focusing on Servers). I've found quite a few examples of people using scrip...
When a software is uninstalled or installed on a server & next discovery scan executes on this CI. How is the corresponding record in the cmdb_sam_sw_install table reconciled and records added / deleted. Note - We have Software Asset Mgmt (Pro) activ...
HI all, I am getting below different set of errors for different IP addresses while discovery windows server. Could someone please suggest how to fix those. 1) Request not sent to uri= https://x.x.x.x./api/cluster : java.net.SocketException: Socket C...
ServiceNow has created numerous duplicated records in Serial table where Serial number + Serial type + CI (combined) are the same. We need to retain the latest record and remove the rest of the duplicated records. For instance in this chart, we want ...
Hello - I am trying to parse below plain text output to various temp variables but I couldn't do it. Can someone please validate and give me the right direction? I am trying to store variables after '=' in temp variables Thanks!
I have extended task for a custom table and need to use the contact type field from task.The issue I have is that I have a requirement on the new table that this be a required field with a "-- None --" option as the default value so that a user is fo...
Hi All, I am really getting mixed responses, so thought to ask in community. 1)Will Discovery update the CI irrespective of Operational Status, Install Status and Hardware Status? 2)Example: For One CI, I have made a operational status to Retired and...
Hi All, I am automating service catalog item on cloud management platform using ATF started with Virtual Server Provision and now stuck with below mentioned issues Steps to reproduce : 1) Navigate to the 'Cloud User Portal ' module in the 'Cloud Ma...