- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-11-2024 01:02 PM
Hello All,
We have requirement to discover workstations and the software running on them . We are planning to do it using ACC-F and ACC-V. I have few confusion how does ACC discover the computer. Earlier we had SCCM where we used to do it using different data sources .
Query 1:
I am aware it is agent based discovery . It uses mid server and agent to be installed on the target host.
As per the documentation we have enable ACC Listener and install the ACC Agent on windows machines.
For Computer/workstation do we have to installed the ACC agent on it or how does it work ? Do we have to use IP based discovery for workstation ? How does the CI gets created and how does the assets get linked to it ?
Query2:
We have to enable ACC listener and then Mid Web Server will created . Once done we have to install the ACC agent on target host . If I install the ACC agent on the same host where the mid server is installed . Is it fine to do that ?
or suppose we have 100 -1000 workstation then how does the ACC will create or update the computer record ?
Basically I am not able to connect how the discovery will happen using ACC . For Example If I have to do discovery of 100 windows server. Do I have to install the agent on each of the machine or workstations ? or whether it will work as traditional discovery ?
Please help . I am trying to do POC on the same .
Solved! Go to Solution.
- Labels:
-
Discovery
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-12-2024 10:23 AM
Hi @MDAQUIBK
I'm glad my reply above was Helpful, if so and you get a moment, please mark it as such.
As for your additional questions, the agents can be mass deployed through your organization's IT team. This wouldn't be something necessarily controlled and done via ServiceNow (without a complex flow and process) and since it's something that needs to be installed on these workstations, your IT team would want to get the basic process down (conduct with 1 and then work with them for repeat) and then they can push out from there to include adding it to the overall "install image" that would be setup for the workstations.
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-10-2025 02:26 AM
Yes you can. ACC is Supported on O/Ss as per below.
Operating System Distribution
| Linux |
|
| Windows (ACC-M and ACC-L are supported only on servers, not endpoints) |
|
| macOS (on both x86_64 and arm64 (Apple Silicon) architectures. ACC-M and ACC-L are supported only on servers, not endpoints) |
|
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-10-2025 02:10 AM
- Yes, you can discover servers using ServiceNow Agent Client Collector (ACC).
- ACC is an agent that you install directly on your Windows and Linux servers. This agent then collects detailed data from the host and pushes it to your ServiceNow instance via a MID Server.
Note: You can use either MID-based ACC or MID-less ACC. Please refer below article- https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/digital-end-user-...
- It complements ServiceNow's Horizontal Discovery (agentless discovery). ACC excels at collecting deep endpoint data, while Horizontal Discovery might be used for broader network-level scanning and mapping application services
For additional information related to ACC, please refer below KB article: KB0815247
