NetApp Discovery

cardanid
Tera Contributor

I am having some issues around NetApp Storage Cluster-Mode discovery using Patterns. My accounts are correct using ONTAPI but I am getting the following error. 

<error>
Failed to connecting to device Please verify you have valid credentials and the device is reachable via the mid server.
for more information go to MID logs
</error>

 

I see in the NetAppProvider script that is says "Uses NetApp Manageability SDK 5.3", does this need to be installed on the MidServers?

1 ACCEPTED SOLUTION

Ashutosh Munot1
Kilo Patron
Kilo Patron

HI,

Are you sure that you have MID server in this network and have valid credentials as well. We need SNMP and ONTP credentials both.


Also MID Should have Capabilities as ALL. No Firewall restrictions to allow communication between ips and Mid server.

 

Please use Pattern debug option to find more details description of error. 

 

Thanks,
Ashutosh

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8 REPLIES 8

Hi,

Please close this thread if it was helpful.

Thanks,
Ashutosh

Au1
Giga Contributor

Hello Cardanid, which ONTAP credentials did you need?

 

 

Community Alums
Not applicable

Hello All ,

 

Customer is looking for the artifacts of local credentials used by Netapp discovery . 

 which discovery logs can give me the sysid of used local credentials .

Sohail Khilji
Kilo Patron
Kilo Patron

Here is a quick guide on how to discover netapp storage in servicenow using SNMP. I have detailed 7 step guide which will help you kick start your netapp storage discovery in servicenow.

 

https://www.servicenow.com/community/itom-articles/7-steps-servicenow-netapp-storage-discovery-using...


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