NetApp Storage discovery is failing

Kiran Gundap5
Tera Contributor

‎03-14-2024 04:40 AM

Hello All,
I am discovering NetApp Storage devices.As per ServiceNow NetApp product documentation,
1.Created AD account & provided ONTAP API read-only access to it.I have configured CyberArk Credential ID as a Basic Auth credential type in ServiceNow instance.
2.SNMP Public credential are available.

After running discovery, I am getting below pattern errors:
cmdb_ci_storage_server canonot be created since there are no attributes defined.

Please help me to resolve these issues.
1.How to resolve above pattern error?
2.Will SNMPv2 community string even work, or do I need to use SNMPv3?
3.Basic Auth credential is failing.What type of access does it require?

#discovery

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AJ-TechTrek
Giga Sage
Giga Sage

‎03-14-2024 08:52 AM

Hi @Kiran Gundap5 ,

 

Refer the below details , which may help you.

 

1. Install the SMI-S agent in a server. Might be MID server with good configuration.
2. Create a local user on server and add to local admin group.
3. Login to the server with that user.
4. Run the SMI-S agent with elevated permissions.
5. Check SIM server status with command --> smis cimserver status
5. Add the   for CIM access on SIM-S agent console via command --> cimuser -a -u user_name
6.   Set below value on the SIM-S agent console --> cimconfig -p -s enableAuthentication=false
7. Restart the service via commands

 

net stop cimserver
net start cimserver
Or
smis cimserver stop
smis cimserver start

 

8. Take help from storage admin to add the storage controller via

 

smis add storage_sys storage_sys_user
Or
smis addsecure storage_sys storage_sys_user

 

9. Wait for 20 miutes for the repository to complete
10. Try discovery now and discover the IP on which you have installed the host.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0860529

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

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