New virtual machines instances created daily in ServiceNow

[Nikhil kumar ma]

Hi Community,

We are discovering the virtual machine instances from AWS in ServiceNow. Past few days we are seeing that daily new virtual machines got created with the same name and object id. There is no other details present in the virtual machine instance like IP address, CPUs, Disks, Disk size, Memory and Network adapter etc.

We already have discovery schedules which run after the discovery of cloud resources to discover the VMs by IP address. But there is not VM present like these issue VMs.

Due to which out ITOM licenses consumption is increasing day by day. We have not sure from where these VMs gets discover.

Please guide us how can we fix this issue.

Thanks and regards,

Nikhil

[Rahul Priyadars]

what is the STATE of these EC2 VM Instances?

Also Check the IRE Key for the Given CI Class assuming its still OOTB which is Object ID?

Regards

RP

[Rachna S]

Hi @Nikhil kumar ma 

Did you manage to fix this issue of yours ? We're also seeing the same and would like a fix.

Thanks