NIC is not populated with IP address

Wojciech Werysz
Kilo Guru

Hi, I have the problem with one of my discovery sources mapping.

It discovered IP address and mapped it to the ip address class.

But it did not match this IP address with Network Adapter and therefore did not match IP address with CI.

 

I checked CI identifiers for network adapter:

MAC address 

 

and for ip address:

ipaddress,netmask

 

Set the reconcillation job, but nothing happend - IP address is still not matched with Configuration Item.

 

2 REPLIES 2

adilrathore
ServiceNow Employee
ServiceNow Employee

What is the device class and the make and version of OS installed.

It goes to unclassed hardware class (in multisource preview I can see the info from other discovery source that is populated are only: IP, name and FQDN) 

Second Discovery source discovers only IP address. So without MAC address I cannot match it?

In real life device is win xp.