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Resolved! Can variables from extension section leveraged when creating connections

Variables from the identification section can be referenced by $parent. during connection building. Is the same also possible with variables set in the extension section? Using $parent doesn't show up any of the variables I defined in the extension s...

gk13 by Tera Expert
  • 1528 Views
  • 11 replies
  • 4 helpfuls

Reporting Date filter : on - Last 5 months

Hi,I need to create report that pulled record for last 4 months & Last 5 months. is there any way to add this new value on Date filter that say like thatCreated : on : Last 4 months.As we aware out of the box : last 3 months, last 6 months and last 9...

Ashvin1 by Kilo Explorer
  • 9818 Views
  • 16 replies
  • 7 helpfuls

Resolved! com.snc.pattern.designer Why is this missing from the PDI?

Looking around and learning more about the CMDB, I was browsing the plugins and saw that Discovery and Service Mapping Patterns is available in the ITOM list, but when trying to instal the plugin, there is an error that states that com.snc.pattern.de...

subnet discovery

I'm running through the quick start guide for Discovery.  For the discovery of subnets the system doesn't to crawl past anything beyond the initial router.  It doesn't gather any of the subnets from the routing table.  It's only gathering locally con...

wbwb by Tera Expert
  • 3482 Views
  • 2 replies
  • 0 helpfuls

How to unzip a file in script

An external service is sending a text file to ServiceNow, this is being received with a custom processor.  The file contents (HTTP POST body) text is easily read using:var data = GlideStringUtil.getStringFromStream(g_request.getInputStream());  They ...

cborkert by Giga Contributor
  • 2880 Views
  • 5 replies
  • 0 helpfuls

Resolved! What are the CIs used to represent an NFS or SMB mount.

Attached are some relationship maps extracted from the guide to describing Isilon NAS servers in the Service Now CMDB. The pictures show my guess at some red/pink boxes which may be the correct way to map the client machines(Servers) but I am unable ...

Shaun13 by Kilo Contributor
  • 2039 Views
  • 6 replies
  • 2 helpfuls

Discovery of Appliances Device.

Hi All, We are trying to do discovery of appliances device but it’s not working. If any of you done the discovery of appliances device or know about it then please help us.   TIA Nimmi

nimmi25025 by Kilo Expert
  • 2363 Views
  • 15 replies
  • 0 helpfuls

Reporting on Users and Related Computers

Hi,I need to create a report on Users with their related Computers. I know that I can use the computer table as I have a reference on this table to the assigned_to user, this will show all machines with only users which have a machine, but I want to ...

SNMP credential test passes but Discovery does not see port 161 open

SNMP Credential Test works OK, but Discovery/Shazzam does not see port 161 open.  Using same MID server for both credential test and Quick Discovery Discovery is checking the port. From Shazzam payload:  wmi,snmp,ssh,http,wins,dns,slp,wbem,vmapp,winr...

Bob D by Tera Expert
  • 1581 Views
  • 6 replies
  • 5 helpfuls

powershell is required to complete this operation; Original message: 'powershell' is not recognized as an internal or external command,operable program or batch file.HRESULT: [-2147024894]"

i am seeing below error when i try to discover target device. what does it mean and what is the solution to fix this?        powershell is required to complete this operation; Original message: 'powershell' is not recognized as an internal or externa...

Resolved! CMDB data cleanup and optimization

Dear Team, When i am analyzing the CMDB data then found there are many duplicate record exist. I would like to understand what could be the best approach to stream line below process to avoid such issue. Commissioning new CI. De-commissioning CI. Dis...

Manish2 by Mega Expert
  • 2571 Views
  • 4 replies
  • 2 helpfuls