Trigger ID is missing on Survey assessment instances
For Few assessment records, Trigger ID is missing.Can someone help me with possible reasons?We haven't done any customization on OOB scripts.Regards,Aanchal
Forum Posts
Discover DNS servers as part of Server Discovery
I want to discover primary and Secondary DNS Servers as part of Server Discovery, I am not sure if OOB discovery finds this information from Server. Any help would be appreciated.
Resolved! Access to 'Addtional Info' fields in EvtMgmtCustom_PostBind_Create & _Update
I'm trying to set the short_description field in an Alert to be a value from the [Event > Additional Info] field. By default short_description gets set to "[Event > Type] - [Event > Node] - [Alert > Description]" Doing so directly in the Event Rule ...
Resolved! Allow a group to be able to copy sys_id in incident header
I have a group that is unable to see the "Copy sys_id" link when right clicking the incident header. How do I allow them access to that function? Do I need to create a new ACL?
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Resolved! Virtual Citrix Netscaler discovery
We have a lot of citrix netscalers for which some of them are virtual appliances and some are physical. The physical netscalers are discovered correctly but the virtual netscalers are not because virtual netscalers have the same serial number. This r...
Resolved! Shazzam probe being stuck
Hello, we have weekly discovery schedules set up in place and have been working for years. All of sudden these schedules being canceled it self due to time out. after digging further, we found that 'shazzam' probe being sent out but 'processed' state...
Resolved! MID Server upgrade failed
Our instance recently upgraded from Jakarta patch 7 to patch 8a. We have 4 MID servers 3 of them have been upgraded to patch 8a but one MID Server haven't been upgraded and version field showing yellow color. I couldn't see upgrade related link to ma...
What dictates event flapping and reopen states?
Does anybody know the thresholds around the flapping and reopen states? I.e., what time periods between events dictate when alerts to go into and out of these states?
Resolved! What happens to SNMP Traps if the MID Server cannot connect to the ServiceNow Instance?
We receive SNMP Traps at the MID Server which are then forwarded to the Instance as Events. What happens if the MID Server connection to the Instance is down? Does the MID Server "store and forward" the traps?
which credential has been used to discover a CI?
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How is the cmdb_ci_service_auto table populated?
I created a dashboard view from the event management menu using wiki... https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/event-management-operator/task/operator-create-dashbaord-view.html The wiki mentions going to the...
Resolved! AD Password Reset when SSO is configured
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Resolved! Execute Powershell script on SCCM Server
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How can i activate plugin to do the Guided ITOM ?
I just completed step 1: Installation MID server and now i'm trying to do step 2: Discovery. But i realize that all the steps behind have the condition is activate plugin. But when i clicked on this, it's show a alert like below Pls help me !
