No results from Credential Test

chinthaka
Tera Contributor

‎10-22-2023 05:26 PM

I'm trying to run a credential test against several credentials, but it keeps running without giving any result.

Any idea on getting this to work?

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Pratiksha
Mega Sage
Mega Sage

‎10-23-2023 07:23 AM

  • Few things to check : 
  • if you are trying to discover windows device then port 135 should be open. 
  • The communication between mid server and infrastructure should be open.
  • then try the test credentials. 
  • Try discovering the device. 
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Rahul Priyadars
Tera Sage
Tera Sage

‎10-24-2023 09:58 PM

Must be Port / Communication Issue. For Detailed Troubleshooting refer Below KB

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0657528

 

Regards

RP