Not able to find the Model Name for the OOB SNMP OID's

[Snow909]

Hello all,

I am trying to discover the SNMP devices, when discovered they are classifed as Out of band Devices and model name was not populating when the device is discovered.

When i look at the SNMP OID the model name is Empty. Even the OOB has the model empty.

How do we update this ? Does Snow will update or we can change as needed?

Discovery:when ran through discovery (different ip addresees) the model name was collected from the probes with the Same OID. Not sure how to update with the correct model name with the same OIDS. Has anyone come across this issue . 

I have the same oid with Different modelnames coming from discovery how do i handle this?

Helpful answers are appreciated.

Thanks!

[Vinay Vongour]

@Snow909 

In that case, you can try, completely deleting the SNMP OID so that it gets the details from entPhysicalModelName and entPhysicalMfgName returned in the classification probe. Below is the reference

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687582

For network devices, the model_id and manufacturer are collected on the classification phase of discovery by the SNMP - Classify probe.

The following important OIDs determine which model and manufacturer are used:

mgmt.mib-2.entityMIB.entityMIBObjects.entityPhysical.entPhysicalTable entPhysicalModelName
mgmt.mib-2.entityMIB.entityMIBObjects.entityPhysical.entPhysicalTable entPhysicalMfgName
mgmt.mib-2.system.sysObjectID

The model and manufacturer from Discovery Definition > Classification > SNMP System OIDs is used when sysObjectID is returned. The values returned by entPhysicalModelName and entPhysicalMfgNam are used if the sysObjectID value is not returned, or if there is no matching record for the sysObjectID under SNMP System OIDs.