Not able to see Manager history in activity.
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06-30-2025 04:57 AM
Hi,
In my recent project the the client employee (who also has admin access) changed the group's manager field but she is unable to see the particular activity in the activity stream. Me who also has admin access, is able to see. in the activity filter manager is selected.
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06-30-2025 05:14 AM
What table is this? And is the audit set to true on both table and field (no exclusions?)
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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06-30-2025 05:18 AM
it is sys_user_group table. Foe field audit is set as false. But if it will be a reason then I should also not be able to see.
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06-30-2025 05:48 AM
You can add fields to be shown there (that's a system property), but if those fields aren't audited, it can't show any content for it.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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06-30-2025 05:27 AM
check these 2 things
1) is audit=true enabled on that field at dictionary level
2) if that non-admin doesn't have read access to that field then it won't show anything in activity log
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader