Not able to see service mapping map

[admin60]

Hi,

I am trying to config service mapping for application, but I am getting below error related to windows credentials:

"Service Mapping triggered the horizontal discovery to find the host 10.*****., because this host was not in the CMDB. The horizontal discovery failed. Port 5985 is open, but the host is unreachable with status code 404: Not Found
Check connectivity from the MID server to the host. Adding target to blacklist. No valid credential found for type [Windows] Request not sent".

Could you please help which windows credential I have added

[admin60]

But I have not added any credentials.

Also the server which got discovered in that as well I did not added any credentials.

Could you please tell me the steps about how I can add credentials ?

- I need to local admin in the application server (10.**.**) ?

Could you please mention the steps instead of document so that I can achieve the objective.

[AJ-TechTrek]

Dear @admin60 ,

I cant help to learn Discovery on ServiceNow Community as its not easy, You need to know basics of ServiceNow Discovery.

Which credentials is passed one server, might be that user created on that and credentials are saved in ServiceNow.

1. to Added credentials, you needs to go to Credentials table under the you to credentials are credentials whatever you want t discover.

2. Also you need to schedule the discovery for required IP.

Refer the below docs, which may help you

https://www.servicenow.com/community/itom-articles/servicenow-discovery-overview/ta-p/2321453

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Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

[admin60]

So I need to add one local admin in windows server and same username and password in SNOW credentials ?

Like this ?

[AJ-TechTrek]

Yes right, that credentials must be created on Windows Server to access the windows server and the you need to use the same credentials in Window Server.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024