On discovery of printers manfacture id and model id is not populated for many records

ankitha varma1
Kilo Explorer

When I tried to discover printers,not all information of printers being populated in table.For almost 80% printers Manfacture id and model id has not been discovered.

We tried attaching MIB files of respective manfacturers and run the discovery but still the information has not been discovered.

Is there any other way to discover that information?If so mention the process.

 

Thanks in advance,
Ankitha.

 

1 ACCEPTED SOLUTION

doug_schulze
ServiceNow Employee
ServiceNow Employee

you'll see this when you do not have a SNMP SysOID for that printer model/mfg.. Just add to this list.. (you'll find the number in the system section of the SNMP classify probe..

 

find_real_file.png

 

 

 

I also did this part in this youtube video... Remember you dont have to do the whole process Im outlining , just adding the snmp system oID

 

https://www.youtube.com/watch?v=6ULRbpGOSB4

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6 REPLIES 6

Doug,

 

I know this is an old thread. But what if I'm trying to populate model ID information straight from the pattern? It doesn't seem to want to populate the model id and manufacturer reference fields. 

 

I have a pattern discovering HP Blade Systems, it identifies on the Onboard Administrator, but then from this I can do an HTTP get call to capture the blade chassis and blade server information, so the plan is to build the CI's from that http get call. So far I have it populating the name of the chassis, the serial, the ip address but not model or manufacturer. 

 

Any thoughts?

Additional development, it appears that the model id and manufacturer are populating but are only populating the display value of the reference field as seen from the XML.

 

From XML:

find_real_file.png

From Form:

find_real_file.png