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OOB way of creating an integration overview in CMDB

SondreF
Tera Contributor

Hi! Our organization has a wish to use CMDB to create an overview over integration/data transfer in our organization. I'm aware of the possibility to use OOB CI relationship types like "Exchanges data with/Exchanges data with", "Exports to/Imports from" or create custom relationships to achieve the same results (i.e "Integrated to/Integrated to" or similar variations). This could give us a pretty good overview for both applications and CIs, by applying this logic from Business Application <-> Business Application on a logical level, and/or Windows Server <-> Windows server on a physical level. 

 

However, in some cases systems have multiple integrations i.e the ERP system can send multiple types of data to one system on different integrations. On a general level this approach lacks a bit or granularity, as in :

Are there multiple integrations

What endpoint/technology is used to send data

What types of data is integrated

Is the integration push or pull

Who owns the integration

Who developed the integration

 

Typing this out I realize it might be a better approach to create a new CI type to collect the aforementioned data, and use relationships to do "Business Application" <-> Integration CI <-> "Business Application" or something similar, but it does sound like a lot of work. 

 

Does anyone have any recommendations to best practices or solutions to data/integration overview in cmdb? Is this more hassle than value to implement?

1 REPLY 1

MattSN
Mega Sage

Perhaps Information Objects might be useful. The object could mention the relationship between 2 applications.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0831514