Solved: Password Reset With Active Directory - Page 5 - ServiceNow Community

Has anybody gotten password reset to work with Active Directory? I can not find any information on the Wiki on setting it up with active directory. Do I need to modify the workflow that comes with the plugin? I have a MID servers setup and connected.

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1 ACCEPTED SOLUTION

Found the issue. If anybody needs to do multiple domains this is what you will need to add to the Pwd Reset - AD in the Run Script at the beginning of the workflow. You will need to also add this code to the Pwd Unlock Account - AD workflow. Also for your credential store you will put for the host name [your domain controller]:3268. This will make sure you use the global catalog service. This should be your root domain controller.

In the below script replace the ? what shows on the source for the user in each domain.

var user = new GlideRecord('sys_user');

user.addQuery ('user_name', workflow.inputs.u_user_name);

user.query();

if (user.next()){

if (user.source.toLowerCase().indexOf('dc=?,dc=?,dc=?') > -1){

workflow.scratchpad.domain = '[your domain controller]';

}

else if (user.source.toLowerCase().indexOf('dc=?,dc=?,dc=?') > -1){

workflow.scratchpad.domain = '[your domain controller]';

}

else if (user.source.toLowerCase().indexOf('dc=?,dc=?,dc=?') > -1){

workflow.scratchpad.domain = '[your domain controller]';

}

else if (user.source.toLowerCase().indexOf('dc=?,dc=?,dc=?') > -1){

workflow.scratchpad.domain = '[your domain controller]';

}

else if (user.source.toLowerCase().indexOf('dc=?,dc=?,dc=?') > -1){

workflow.scratchpad.domain = '[your domain controller]';

}

else if (user.source.toLowerCase().indexOf('dc=?,dc=?') > -1){

workflow.scratchpad.domain = '[your domain controller]';

}

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37 REPLIES 37

Thanks Brian. your script helped for sure 🙂

Successfully configured a multidomain password reset process.

Hi Brian,

Were you able to find 'Pwd reset - AD' workflow in the service now system or it was the wrong plugin which was installed ? Because I am not able to find this workflow under 'Orchestration> workflow Editor'.

Thanks in advance !

Thanks,

Kush

Hello Kushagra,

You will need to contact your ServiceNow sales manager. You have to buy a special Orchestration License before the AD workflows will show up under workflow editor.

Brian:

What version are you on where this is working?

We started this on Eureka and we are now on Fuji.