Solved: Password Reset With Active Directory - Page 5 - ServiceNow Community

Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent. Join the Challenge.

Has anybody gotten password reset to work with Active Directory? I can not find any information on the Wiki on setting it up with active directory. Do I need to modify the workflow that comes with the plugin? I have a MID servers setup and connected.

11,566 Views

1 ACCEPTED SOLUTION

Found the issue. If anybody needs to do multiple domains this is what you will need to add to the Pwd Reset - AD in the Run Script at the beginning of the workflow. You will need to also add this code to the Pwd Unlock Account - AD workflow. Also for your credential store you will put for the host name [your domain controller]:3268. This will make sure you use the global catalog service. This should be your root domain controller.

In the below script replace the ? what shows on the source for the user in each domain.

var user = new GlideRecord('sys_user');

user.addQuery ('user_name', workflow.inputs.u_user_name);

user.query();

if (user.next()){

if (user.source.toLowerCase().indexOf('dc=?,dc=?,dc=?') > -1){

workflow.scratchpad.domain = '[your domain controller]';

}

else if (user.source.toLowerCase().indexOf('dc=?,dc=?,dc=?') > -1){

workflow.scratchpad.domain = '[your domain controller]';

}

else if (user.source.toLowerCase().indexOf('dc=?,dc=?,dc=?') > -1){

workflow.scratchpad.domain = '[your domain controller]';

}

else if (user.source.toLowerCase().indexOf('dc=?,dc=?,dc=?') > -1){

workflow.scratchpad.domain = '[your domain controller]';

}

else if (user.source.toLowerCase().indexOf('dc=?,dc=?,dc=?') > -1){

workflow.scratchpad.domain = '[your domain controller]';

}

else if (user.source.toLowerCase().indexOf('dc=?,dc=?') > -1){

workflow.scratchpad.domain = '[your domain controller]';

}

View solution in original post

37 REPLIES 37

Thanks Brian. your script helped for sure 🙂

Successfully configured a multidomain password reset process.

Hi Brian,

Were you able to find 'Pwd reset - AD' workflow in the service now system or it was the wrong plugin which was installed ? Because I am not able to find this workflow under 'Orchestration> workflow Editor'.

Thanks in advance !

Thanks,

Kush

Hello Kushagra,

You will need to contact your ServiceNow sales manager. You have to buy a special Orchestration License before the AD workflows will show up under workflow editor.

Brian:

What version are you on where this is working?

We started this on Eureka and we are now on Fuji.