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Resolved! Adding a reference to original change number when using Copy Change.

The Change team has made a request to reference the original change number when someone uses the Copy Change UI Action.   I create a field called u_original_change on the change form and made it read only.   I added a snippet of code into the Copy Ch...

tateroth by Giga Contributor
  • 1838 Views
  • 6 replies
  • 0 helpfuls

Operational intelligence (matric collection from solarwind)

I am trying to configure metric collection from SolarWinds. I have installed the required plug-ins and it is working for a few of the metrics. I am not seeing any data for FileSystem or interface metrics. The event rule is created with the correct cl...

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pratiksha5 by Mega Sage
  • 816 Views
  • 2 replies
  • 0 helpfuls

Resolved! Use Existing Terraform workspace functionality

Hello Experts,I have observed below while doing POC on CPG using terraform connector:Expectations of the “use existing workspace”Ability to deploy multiple stacks from the same catalog item into a single TFE workspace. ChallengeIn testing we have fou...

Community Alums by Community Alums  
  • 1014 Views
  • 6 replies
  • 1 helpfuls

Duplicate of field is populated when the new CI is created

Hi Team, In my organization CMDB I can see the some of the CI's during creation itself they are populating 'Duplicate of' with the correct value. Both the CI's are created by Discovery and later SCCM is also updating themfield value populated but why...

Resolved! Integration of ServiceNow with Solarwinds documents

Hello folks, I am implementing SolarWinds Integration from scratch on an ServiceNow instance.Can anyone please provide any from scratch documents which can include below all details:1. Prerequisites2. Licensing details3. Plugins4. Configuration steps...

Prevent Discovery from creating certain CI classes

How do you prevent the unwanted CI’s from being created by Discovery when using the new Discovery Patterns? With the transition to Patterns as part of Discovery it appears that the mechanism that I used to use to disable Discovery from creating unwan...

JADrisko by Tera Contributor
  • 2379 Views
  • 4 replies
  • 1 helpfuls

Resolved! Agent collecting Incorrect Host information

Hi,I was trying to discover data using Agent Client Collector.We have an instance with MID Server ip being x. I have installed agent in a server with ip y (Set MID Web server ip as x, port 80 and api key <the auto generated api key> while installatio...

Discovery of End User Assets

Hello Team, 1. My customer is not able to discover its end user assets currently and does not have any SCCM equivalent software to manage these assets. To get a better visibility of these assets, can I run the ITOM discovery on the end user assets an...

Sarda702 by Tera Contributor
  • 1550 Views
  • 5 replies
  • 1 helpfuls

Tracking mobile device data usage per month?

Just curious if there were any out-of-box solutions, plugins, or best practice ideas for tracking monthly data usage of mobile devices in CMDB. We would be able to pull reports from our telecom providers to import and update each device monthly, and ...

Jeff Ward by Tera Contributor
  • 631 Views
  • 2 replies
  • 0 helpfuls

Resolved! AWS Cloudwatch integration

Hi We are working on integrating AWS Cloudwatch with Servicenow and then generate incidents from the alerts received in Event Management application. The wiki link on this topic says that the URL is deprecated.Set the Endpoint to: https://<user>:<pas...

Amruta12 by Tera Contributor
  • 3938 Views
  • 4 replies
  • 0 helpfuls