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Help for service mapping Oracle DB instance

Hello All, I need yours help. I am building the service for SAP applicaiton which is running on Linux machine. Horizantal discovery is succesful for each ci/server. when i have configured the service map for SAP applcaiton the map is showing below er...

shital6 by Tera Contributor
  • 950 Views
  • 4 replies
  • 2 helpfuls

Environment Type in CMDB

Team,  I am looking to autopopulate the environemtn type (PROD and Non PROD) based on a discovery schedule. Any help is appreciated.  

How to modify/update the fields of existing column in service-now

I am having trouble populating the fields of the existing column in service-now (service-offerings table).It shows up errors in import set while importing the file which has updated values for one of the fields.A snapshot of the error is been attache...

vshah by Kilo Explorer
  • 2270 Views
  • 9 replies
  • 0 helpfuls

Azure cloud discovery creating windows server records

We are currently running both cloud discovery (azure) and on-prem discovery across our estate.On-prem runs at the weekends and cloud during the weekdays However, we have seen the the Cloud discovery has been creating some of the Azure server records ...

Resolved! No WMI connection

Hi, I am getting below error message please help me resolve it and understand the root cause of the issue,Active, couldn't classify: No WMI connection Thanks in advance.

CMDB not updating/inserting records with SG-SolarWinds

Hello everyone; Im currently working on an implementation with the Service Graph Connector for SolarWinds and using the RTE to create the CIs and Relationships on the CMDB, but I have faced some strange issues... Firstly, the conector brings into the...

Ricardo28 by Tera Contributor
  • 722 Views
  • 2 replies
  • 1 helpfuls

Managing Errors in Discovery

We have about 3,000 discovery errors and 4 developers only. I want to know the best practice that you are implementing within your organization in handling and clearing these errors out to as close to zero errors. There are too many errors to fix in ...

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hanaphouse by Tera Guru
  • 1434 Views
  • 4 replies
  • 6 helpfuls

How to validate User is member of the group

Hello, I'm trying to validate if the user is a member of the group or not. Previously there was an action created on flow designer to verify the same, but recently a client asked to verify it on form level if the requested for is a member of specific...

JRY by Mega Guru
  • 1587 Views
  • 2 replies
  • 0 helpfuls

Missing events from SolarWinds

Hi, Im using Solarwinds connector to get the Events for alert creation. My stakeholder says that some specific events are not found in ServiceNow . Especially a set of events where NETOBJTYPE starts with UND. Ideally the connector is supposed to pull...