Phone field formatting

[#1]

I'm getting a little stuck with the phone number fields on a user record. Where does the formatting for these fields kick in? As an Aussie company, my users are getting a little confused no matter what they enter, the field auto formats to American: (xxx) xxxx-xxxx.

I've checked the personalise options on the field but can't find what I'm looking for. Been wikiing around without much luck.

Thanks in advance.

[#2]

Your comment re the impact on phone number format of language vs country is correct.

For the record most Australian landlines are of the form: (##) ####-####
Mobile phones are: ####-###-###
And we also have a few of speciality number formats used by corporations and government entities such as:
The "13" numbers. Usually expressed as either 13-##-## or 13#-###
and our 1300 (local call cost from any fixed line) and 1800 (free call from anyfixed line) numbers: 1300-###-### and 1800-###-###

[#3]

Hi Damien, good to finally see someone in my timezone 🙂

You're right on the landline and mobile numbers. I think you'd get stuck on the 13- and 18- (and 1- etc) numbers though as marketing seems to decide where the separators go. Speaking of preferences, we use spaces for separators, whereas others use hyphens.

Perhaps numbers for mobiles (04) use #### ### ###
followed by all numbers with other area codes (0-) use (##) #### ####
followed by any non-zero prefixes don't auto format.

Another issue to think about is instances with userbases across several countries, eg we're an Aussie company with New Zealand branches. They use # ### ####. I'm not leaning towards the international format (+61* and +64*) though as it's not very useful to users.

[eric_jacobson]

A UI property (glide.ui.format_phone) is being added with the Winter 2009 Stable 1 release which will allow you to turn off phone number formatting if desired. For more information see this article on the wiki:
http://wiki.service-now.com/index.php?title=Winter_2009_Stable_1_Notable_Changes

[#5]

Thanks Eric. I have Winter Stable 1 scheduled for this weekend to address another issue we're having, but it is good to see this enhancement request going in the Stable too.

This should benefit Aussies and any other countries with 10-digit number frustrations.

[#6]

Excellent news. Thanks.