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Resolved! CMDB CI life cycle and how it works

Hello All, Could you please share the reference document or link on CMDB CI life cycle and how it works. Regards,Chandrakumara BS#cmdb #cilifecycle

ServiceNow Mobile App

I am creating the assets by scanning the assets by using now agent app. When i click on submit button. I am getting the error message stating that "Could not execute the action" Dismiss. I have necessary roles for my user profile. 

Arun91 by Tera Contributor
  • 228 Views
  • 4 replies
  • 0 helpfuls

Discovery Pattern variables

While creating patterns in discovery, the CI Attribute pane on the right hand side (refer to the screenshot attached) shows the list of all the fields for the selected CI Type. Are these fields treated as temporary variables which will then populate ...

pattern_variables.png
hameetkaur by Tera Contributor
  • 468 Views
  • 3 replies
  • 0 helpfuls

Need Gap analysis report format

Hi AllAm doing the Gap analysis for the CMDB on Dev and Prod environment by comparing the both the environments.  I searched for a sample assessment report in now create but could not get it. If you have sample Gap analysis assessment report for CMDB...

Change column Made change cutoff

Can anyone guide where, how or the logic of populating value (true/false) of Made change cutoff in Change record? Still new to Service Now.  

JaruwanN by Kilo Contributor
  • 478 Views
  • 2 replies
  • 0 helpfuls

Approach to mapping both mainframe and SaaS applications.

What capabilities or best practices are there when it comes to mapping mainframe and SaaS applications?Additionally, please outline any requirements, tools, or data sources needed to support this identification and mapping process.

sammehra by Giga Contributor
  • 260 Views
  • 1 replies
  • 0 helpfuls

VMware discovery - get the network adapter type

Hi -  Looking in our vCenter environment, I see associated with the Network Adapters attached to Virtual Machines is an "Adapter Type".  An example value for this is vmxnet 3.  I don't see that this is picked up by ServiceNow discovery. Any recommend...

Miles Clark by Tera Contributor
  • 523 Views
  • 3 replies
  • 1 helpfuls

Added Attributes AD wont sync on ServiceNow

Hello All,We have added new attributes on attribute mapping in AD "Company" and "Department" but after adding some users still no company and department sync from AD, what possible issue and solution for this?