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Duplicate ci relationship is created each time discovery is run

Duplicate CI relationship is being created whenever discovery is run. For example when we run a discovery for a server, a Runs on::Runs relationship with db instance is created. When discovery is run again, another runs on relationship is being creat...

arunkaushik by Tera Contributor
  • 2229 Views
  • 6 replies
  • 1 helpfuls

Resolved! CSDM Quiz

Hi All,Pls help me out with correct answers. From which of the following can the Managed by group be configured and synchronized to the underlying group or class of Configuration Items (CIs)? (Choose 2 Answers)a. Business Service Offeringsb. Business...

HiranamyeeM by Tera Contributor
  • 1424 Views
  • 7 replies
  • 5 helpfuls

Resolved! Servicenow Sciencelogic integration for Event Mangement

Team,We have to integrate Servicenow with Sciencelogic for Event Management. We are going to use below plugin.ScienceLogic SL1: Event Integration(x_sclo_powerflow).Do we require a MID Server. As in release not it showing both way its possible. 

Chaitanya46 by Tera Contributor
  • 335 Views
  • 2 replies
  • 2 helpfuls

Task: Create iTunes Discovery Pattern (Part 2)

Hello upon trying to start this task, upon turning on Debug mode I get an error.  "Process detection failed: Execution of command com.snc.automation_common.integration.exceptions.InvalidCommandException: executeQuery : Could not get query Select * Fr...

Pattern failure

 Hi,Pattern has failed to discover the windows server  Error during execution of Windows command: executeQuery -Namespace Root\MSCluster -Query "SELECT GroupComp onent, PartComponent FROM MSCluster_Cluster ToResource"Windows timeout/connection failur...

Rishi M by Mega Contributor
  • 184 Views
  • 1 replies
  • 0 helpfuls

Cloud Services Catalog (CSC) no longer allowed in PDI instance?

I see this red-highlighted message when I attempt to install.   "ServiceNow ITOM/OT SU Licensing -- Installation blocked".   This is after I wiped and deleted a prior instance where it installed just fine.   Check out the attachment. I'm using versio...

GtrPlyr99 by Giga Contributor
  • 245 Views
  • 2 replies
  • 0 helpfuls

Resolved! ITOM Vis/Discovery Lessons Learned

When Discovery is done well, it becomes the foundation for Service Mapping, impact analysis, and operational intelligence.For those who’ve implemented it — what was the hardest lesson you learned? We're about to implement ITOM vis in a zbooted (green...

alexbt1639 by Tera Contributor
  • 316 Views
  • 2 replies
  • 2 helpfuls

Resolved! Cloud Management plugin activation failure

Hi all, the installation of the Cloud Management plugin failed in my Personal Developer Instance.  I got an email the installation was cancelled.   It said to report the issue here.   OK, what happens next to get this plugin installed?   Am I even in...

GtrPlyr99 by Giga Contributor
  • 282 Views
  • 2 replies
  • 0 helpfuls

AI Strategy in CSDM

Hi Everyone, Our organization is currently defining our AI strategy within the CSDM framework and we are looking for insights on how others classify these solutions.          1. How are organizations defining their AI strategy within CSDM?          2...

sdonthula by Giga Contributor
  • 310 Views
  • 1 replies
  • 0 helpfuls

CMDB AI Data Mapping (CSDM)

Hi All,How are you mapping AI components in CMDB (AI tables) within CSDM for third-party applications (Saas & on-prem)?Any best practices or data mapping approaches?

sdonthula by Giga Contributor
  • 300 Views
  • 1 replies
  • 0 helpfuls