Discovery - personal laptop
Hi All,I am learning discovery and i am planning to discover my personal laptop and software installed in my personal laptop ,is this possible if so can you please guide me on thisThanks in advance
Forum Posts
Reconciliation rules configuration
HI all,Currently I need to configure a reconciliation rule to update the serial number of a windows user as manual entry as while discovery it is taking baseboard serial number instead of system serial number, so here i have to update the system seri...
Hardware status change
Hi Team,We have the hardware asset, on record the state of hardware is "Missing". When we check the History>>List, there is no logs of changing the status to "Missing". Where can I check these logs?
Discovery authentication issues
Hi, I need some help, I don't know if I'm posting in the right category. We have a few Discovery Schedules to scan some networks and feed the data into CMDB, but we noticed that during the Schedule several machines have authentication problems, but i...
Resolved! MID Server Cluster Server Delegation
We have a situation where we have ITOM discovery requirements as well as Failover/Load Balancing requirements.We have 3 Mid Servers each with different user accounts. We plan to have all three servers as part of the same cluster for Failover/Load Bal...
GroupingProduceGroupMainAlertHook - script include not working as expected
Hi , I have referred the documentation : https://www.servicenow.com/docs/r/it-operations-management/event-management/alert-group-use-cases.html and configured the script accordingly in a way to return the oldest alert created as main alert for tag b...
Google Cloud Platform (GCP) asset inventory discovery is not discovering all projects
Hi AllWe have GCP cloud discovery up and running in our PROD instance and there are quite a good number of classes which are not discovered part of this cloud discovery.Product team has suggested us to implement GCP asset inventory discovery which wi...
ServiceNow Discovery creating a new CI even though an existing CI has the same Name
Hi ServiceNow Community,I have an issue with Discovery/IRE.An existing CI already has the same Name as the device being discovered, but Discovery creates a new CI instead of updating the existing one.The existing CI has no Serial Number, while Discov...
IP Affinity Automatically Moved Between SNMP Credentials After Discovery
I noticed that in DEV, a particular IP affinity IP is associated with the SNMP2 Device Credential, whereas in PROD the same IP affinity IP is now associated with a different SNMP Device Credential. The IP affinity record appears to have been created ...
Want to move service mappings from Dev to Test Instance
Hi All,I have 22 service mappings created in dev with all the discovered CI and the same CI are available in test Instance as well I want to move this 22 service mapping from dev to test with all the details , mapping and CI relationship , please sug...
QA MID Server Not Coming Up Properly | Missing snc-automation-api.jar
I am facing an issue with a QA MID Server that is not coming up properly. Observations:The QA MID Server is not starting/connecting successfully.I noticed that the snc-automation.jar file is missing from the active lib directory.The server contains b...
IRE Indentification: Related Entries
I've read a lot about Related Entries - there are multiple forum posts, articles, videos, etc. But I'm still missing something. How are they actually used? The docs say, "Related entries let you create or update records on other tables". They "let" ...
Service Mapping Implementation Task
Hi All, I was doing now learning Implementation simulator task and I was struck at one of a module called 'Create New Connection Section to JBoss WildFly Module'I had done all the required steps, still facing an error as there in the attached screen ...
ServiceNow DevOps Connectivity Error
Hello Experts, We are trying to connect DevOps Pipeline . 1. Application Registry Successful - all in same GLOBAL scope2. Get oAUTH2.0 token- Success3. Devops Workspace - Error in trying the project / Organisation . URL is correct multiple times conf...
BeyondTrust Password Safe Integration with ServiceNow Discovery Failing: Empty MID Server Response
Hi Community,I am currently stuck trying to set up the BeyondTrust Credential Storage (Password Safe) integration with ServiceNow Discovery. I followed the official BeyondTrust documentation, but every credential test fails with an authentication err...
