Hi Everyone, I am working on implementing Tag-Based Service Mapping for existing Application Services in ServiceNow and would like some guidance on the best scalable approach. Current setup: - We already have existing Application Services.- I created...
Hi All,I am getting Activation failed while installing Discovery plugin in my PDI. Kindly help.
Please help me to complete ITOM course as what modules need to study still not clear
When we open a CI record in CMDB Workspace and try to update any attribute and click Save, the update fails with the following error Error in CI Update: Unable to complete the requested operation due to an IRE exception. Contact your system administr...
End Goal: Create a relationship between an application server and a database server. Challenge: A configuration file is hiding the DB Connection String in an external Azure Key Vault Secret. The configuration file has reference to the Key Vault URI a...
Service Mapping Advanced Simulator gives incorrect result even though all the steps followed correctly. When we run the discovery on Simulator provided entry point, the result expected in the task validation does not match what we get in the Lab. I h...
If you've rolled out Event Management and expected your alert volume to drop, only to watch the same number of alerts keep landing in the queue, you're not alone. Correlation is one of those features that looks simple in the documentation and turns o...
Hello,Please avoid sharing information directly from ServiceNow product documentation, as I can refer to that separately. I’m more interested in the hands-on experience and practical challenges that are observed while the actual implementation.------...
I am playing with the Override user preferences setting for the On-Call Escalation notification. If I have a user set their own notification preference, I can see it created an entry on on_call_user_contact_preference. Then if I set up a "manager" ov...
Hi All,I have a requirement to add a Service Account field that should be populated for all resources discovered through Cloud Discovery schedules.Specifically, I need to populate the Service Account field on VMs discovered from AWS, GCP, and Azure.C...
Hi All,I am trying to classify the linux server using SSH ITOM discovery to cmdb_ci_server .I created a new classification under CI Classification > Unix and gave a name as Compute Node with the classification criteria such as output contains ibm-gt ...
Background:We are running ServiceNow Discovery on VMware and it seems like serial number have a different format when the CI is updated from Discovery. Discovery also adds a prefix to the serial number. Question:Is there a setting for this on VMware...
If you do leave it mandatory, what does your health dashboard look like? (Mine's a mess because of it) If you disable this, what did you do to make it required on child classes? Dictionary overrides?
Hi Team,I am working on Oracle Database Discovery on the Linux server: The Linux server is discovered successfully through SSH and the Linux Server pattern completes successfully. However, the Oracle Database pattern is not getting triggered and we d...
Hi Everyone, Does anyone know how the glide.http.proxy_host MID Server property works in relation to the proxy configuration in config.xml? We recently had an issue with one of our Certificate Discovery integrations. The Discovery failed even though ...
