Hi team, We have been discovering Azure resources and their tags which were in PascaleCase.Now, due to a change at Azure, all tag keys are updated to lowercase.Example:If key:value was earlier ApplicationName:ServiceNow, it would now be changed to ap...
Hi All,We need to discover the Wireless Access Points (WAPs) connected to the Cisco C9800 Wireless LAN Controller (WLC).The WLC IP address has been successfully discovered as a Network Switch. However, while validating the discovery patterns, the Net...
We are just starting out with application service mapping and have a few questions. We have a F5 load balancer pool as our entry point. When the service mapping discovery runs, we get an SSH error, which can most of the time be ignored.We have SNMP ...
I've been through the JEA Discovery setup enough times now that I figured it was worth writing up properly. The official docs cover the basics, but there are a handful of gotchas that aren't obvious until something breaks late at night. This guide co...
Looking to install a MID Server on your Windows machine? This simple guide will walk you through the steps to get it up and running smoothly.Prerequisites:Before we begin, make sure you have the following:1. ServiceNow Instance–Your personal or compa...
Hello Experts, From the F5 LoadBalancer Certificate documentation can anyone assist what exact credential we need to setup in ServiceNow.We have dedicated Account - 1. Do we need to create SSH credential in ServiceNow?2. DO we need to create SNMP cre...
I understand how to configure the cloud account and run a discovery schedule. My question is about what to do after the discovery completes.Once the AWS resources are discovered:How do I validate that the discovered data is correct?Which CMDB tables ...
Hi Team, I have carefully followed all the steps outlined in the training documentation. However, after completing the discovery process, the result shows two different servers instead of two Wildfly servers.I attempted to delete and rescan the host,...
Hi Team, In Intune Integration Operation Status 'Retired' even when Most Recent discovery is today. Operational Status is not changing in Intune Integration But in AD integration Operation Status is Updating. Can anyone help me how to check this or u...
Hello EVeryone, Trying to create a 'Service Instance' with Population method = Tag based but it does not allow to create.For testing purpose three ( 3 ) CI has the Key/ Value pair for testing , however can not create SI Thanks
Hi Everyone,We are planning to implement Database Discovery in our environment. We have already implemented.Windows DiscoveryThe next phase is Database Discovery.Databases in ScopeMicrosoft SQL ServerOracle DatabasePostgreSQLAzure SQL DatabaseAuthent...
Hi, I need to configure the Staleness rule and Orphan rule. I am going to discuss with respective teams about duration and conditions to define orphan CI. But I also need to explain what happens after defining them as stale or orphan. If any Task cr...
We currently have over 100,000 stale CIs in our CMDB that haven’t been updated in a long time. What’s the best approach to handle them? Should we consider deleting these records, or is there a recommended cleanup strategy?
Can't validate this step. Instructions could use some work. It's nuts how many different places you have to go to get things configured in Service Now just to get it to work. Yikes! See attached doc for all my configurations and issues I've seen. ...
Hi Friends, Please suggest any best approach Thank you in advance,Asmi